Telecom Analyst

Purpose

The Telecommunications Analyst is responsible for system level implementation and third level support of Southern Company telecommunications transport systems and infrastructure. This includes the Company’s RF systems to include AMI, MW, as well as GPON, DWDM, SEL ICON, and Nokia SARS Next Gen Telecom systems from both a 24x7 operations and project implementation perspective. This position will primarily be for the Nokia SARS and Cisco MPLS environments and is expected to manage projects, assignments, and requests with minimal oversight and to effectively interface with multiple cross-functional parties on a frequent basis. i.e.: Infrastructure Operations Center, Power Delivery, Telecommunication Engineering, SCS Field Operations, SoLINC Wireless, as well as, external parties (vendors and partners).

Job Responsibilities

Responsible for strategic and tactical plans and engineering designs for all telecom network facilities primarily the layer 2 and layer 3 Nokia and Cisco environments to include MPLS.
Responsible for assisting in the management and prioritization of an annual functional budget and capital budget for transport network improvements in concert with related network planning, business case development, and engineering design.
Responsible for development and compliance of engineering standards including documentation, product, lifecycle plans, and design packages.
Responsible for coordinating supplemental telecom service providers and/or contractors performing transport/telecommunications duties.
Responsible for providing support to other Southern Company Operating Companies and/or Partners on issues related to the Southern Company Telecommunications network.
Responsible lighting specified fiber projects within Southern Company territory to include Fiber to Distribution network, long haul fiber.
Responsible for providing third-level maintenance guidance (reactive, preventative, and quality assurance) support as well as backup maintenance /installation coverage related to the identified networks / equipment at specific Southern Company locations.
Responsible for recommending and coordinating monitoring systems for any new telecommunications systems to include models for monitoring systems.

Job Requirements

Technical / Leadership skills:

Understand/achieve business, TO, and departmental goals, strategies, and plans
Ensure full compliance with Sarbanes-Oxley rules and regulations
In-depth knowledge of two or more of the following telecommunications transport technologies: AMI, MW, LTE backhaul, fiber optics OSP, Cisco, Nokia SARs or other similar DATA Networking routers, CPE.
Solid technical understanding of OSI Layer 1, 2, and 3 to include Nokia SAR and Cisco.
Ability to analyze information from multiple sources for complex problem resolution
Ability to lead a team, coordinating various workgroups to drive complex problem resolution in a timely and efficient manner.
Ability to design / engineer network modifications / additions from a field perspective
Ability to organize tasks and coordinate various employees, vendor / contractors, and customers / partners to meet project goals
Ability to work independently, prioritizing major tasks by overall impact to the company
Ability to arrive at cost effective solutions in support of outages and projects
Ability to communicate and work with all levels of management, vendors, and other internal and external groups and customers
Ability to effectively lead meetings, train personnel, and make presentations
Ability to effectively utilize standard Company computing applications (i.e. Visio, Outlook, Word, Excel, etc.)
Ability to appropriately utilize documentation tools as required by specific job (Visio, etc.)

Physical Demands / Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee and those an employee may encounter while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Telecom Analyst job requires the ability to drive long distances, travel overnight, be subject to 24x7 call out, work shifts greater than 8 hrs, lift / carry items up to approx. 50 lbs, climb stairs / ladders, and work in areas requiring specific safety measures such as radio transmission sites, fiber optic transmission sites, power plants, substations, transmission right - of- ways, as well as various remote locations.

Competencies

General knowledge of Southern Company’s core business
General knowledge of information technologies (those currently used within the system and new technologies)
General knowledge of IT infrastructure components
General knowledge of Power Delivery SCADA systems and AMI network.
Understand engineering/analysis/design discipline and methodology
Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
Ability to negotiate with and influence others – internally as well as vendors
Ability to build relationships and work in a team atmosphere
Ability to provide and accept feedback
Strong analytical and troubleshooting skills
Demonstrate Southern Company Core Values
Professional oral and written communication skills
Ability to perform every task safely

Education / Experience

• Degree required; BS/BA in Computer Science, Engineering or a related field.

Work Location

The successful candidate’s work location may be remote, hybrid, or in-office. Although reporting to a company-provided office location is not a daily requirement, there will be occasional travel required for training, face-to-face meetings, and site surveys. Therefore, the successful candidate must reside or be willing to relocate at own expense to an area within the Southern Company traditional electric service footprint: Alabama, Georgia, or Southeast Mississippi.

This position falls under the company’s Insider Threat Program and will have access to, and control over sensitive data, systems or assets. Enhanced personnel screening, which includes a background review, drug screen and psychological assessment, will be required if you are selected for this position