Job#: 2073806

Job Description:

Title: Retail Operations Specialist

Location: ONSITE in the Baltimore area with flexibility to travel to Herndon, VA

Pay: $30/hour

Shift: This position will likely require 30 hours/week on average

Start: End May - Early June

Duration: 3 month contract with possibility of extension

OVERVIEW

The Retailer Operations Specialist is responsible for providing client retailer store teams with the knowledge and tools needed to effectively support in-store technological product operations autonomously. In this client-facing role, your on-the-ground presence in partner stores will be pivotal to driving operational success alongside retailer store teams while also collaborating remotely with client operations, product, and business teams for enduring performance. This role will be a temporary contractor role for up to 3 months. This is a unique opportunity for individuals with a passion for retail, technology, and continuous improvement to impact our operations at the grassroots level.

ABOUT THE TEAM:

Our client provides retail partners with highly technical and progressive in-store products to enhance and improve the customer shopping experience. This technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy computing, and endless image labeling & training.

ABOUT THE JOB:

• Engage with store teams during the post-launch cycle of a retailers’ product program.
• Provide retailer store Associates and Managers with the knowledge and tools to effectively support operations autonomously.
• Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
• Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards and driving store team engagement with these programs.
• Conduct technical testing and troubleshooting alongside store teams, enabling them to follow guides to problem-solve issues with technology
• Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within store locations.
• Document processes, issues, and resolutions in clear notes and other media as required.

ABOUT YOU:

• Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
• Strong ability to generate buy-in with a wide range of external partners, from store associates to store management.
• Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
• Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
• Customer-focused orientation that aims to over-deliver on expectations.
• Collaborative attitude who enjoys working with a team to solve problems.

Minimum Qualifications:

• Minimum 3 years of retail experience in management, regional, or corporate roles.
• Demonstrated experience in driving program improvement, change management, and successful execution of training, as well as measurement of success.
• Exceptional written and oral communication skills with the capacity to adjust messaging based on audience needs.
• Flexibility to travel and spend significant time in retail environments, especially during peak periods.
• Proficient in performance monitoring, reporting, and leveraging data for operational improvements.
• Experience in a client-facing role.

Preferred Qualifications:

• Bachelor’s Degree in related field or equivalent work experience
• Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
• This contract position requires a flexible schedule, including availability during store peak hours, weekends, and holidays as needed to meet project demands. It includes significant on-site presence at store locations within the designated region.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.