Please submit your cover letter and resume to be considered for this role.
About the Membership Department
The Met's Membership program is one of the largest in the world and includes more than 135,000 loyal members from around the globe. Members give $90 to $50,000 annually and collectively contribute more than $30M per year. The Membership program is experiencing rapid growth and change as it rebounds from the pandemic, innovates its operations, and prioritizes diversity, inclusion, equity, and access.
The Patron Program team within the Membership Department focuses on the identification, cultivation, and stewardship of over 2,000 Patron households that give between $2,500 to $50,000 a year, raising around $6.5 Million in revenue annually. While the Patron Program has been successful it has not returned to its pre-pandemic revenue, and only recently The Met has formed a dedicated team focused on growing and stewarding this group.
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES
As the Patron Program Officer, you will help expand the Patron Program at The Metropolitan Museum of Art both in number of households and revenue. You will manage a portfolio of up to 100 prospects and Patrons with a specific focus on the $2,500 and $5,000 levels. You will work closely with the Deputy Chief Officer for Patrons to identify potential upgrades and move donors through the pipeline with the goal of growing unrestricted funding for the Museum. You enjoy soliciting gifts and sharing the story of The Met. You are organized, engaged, and a team player. You are an excellent communicator and writer and have experience in donor communications via multiple channels.
PRIMARY RESPONSIBILITIES & DUTIES
Oversee and grow the $2,500 and $5,000 Patron levels through prospect identification, cultivation, face-to-face solicitation, and strategic upgrade initiatives; help support the $10,000-$50,000 levels; and help to reach the $6.5M+ revenue goal for the Patron Program.
Partner with the Membership Marketing team to develop multi-channel direct marketing campaigns to secure new Patrons, upgrade Members, and recapture lapsed Patrons.
Assist with all Patron renewal efforts, including updating letter copy and ensuring timely deployment of renewal notices.
Manage a portfolio of up to 100 households for cultivation and solicitation.
In coordination with Deputy Chief Officer for Patrons, build and execute small scale cultivation events for deeper Patron engagement with The Met, and attend all Patron events.
Develop and implement plan for onboarding and stewardship of Patrons, specifically at the $2,500 and $5,000 levels.
Work cross-functionally and collaboratively with departments including Design, Development, Membership Marketing, Membership Events, Institutional Advancement Operations, and others.
Perform other duties as assigned.
REQUIREMENTS & QUALIFICATIONS
Bachelor's degree in Art History, Communications, English, or similar
5-7 years of relevant experience working with members, donors, or patrons
Experience with face-to-face solicitations and donor stewardship
Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) is required.
Knowledge of the NYC arts world preferred
Demonstrated excellence in written and oral communication, organization skills, and attention to detail.
Demonstrated experience working both collaboratively and independently in a fast-paced environment.
Experience with Tessitura or similar fundraising software is preferred
Ability to work occasional nights and weekends as needed
COMPENSATION RANGE:
Pay Range: $110,000.00 - $120,000.00 / Annually
