Description
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Summary:
The Patient Access Supervisor is a member of the Patient Financial Services (PFS) team. The Patient Access Supervisor directs the daily activities of all employees assigned to switchboard, patient access, Rehab, Radiology and Cardiology scheduling and insurance follow up. The Patient Access Supervisor plans employee activities and makes sure that work is done accurately and timely. The Supervisor teaches safe work practices, enforces rules and regulations, ensures new employees are properly trained and oriented, and coaches team members to improve performance. Overall, the Supervisor is responsible for the successful realization of billed revenue becoming cash receipts.
Responsibilities:
• Serves on the Revenue Cycle Value Stream Steering Committee. Participates in Lean activities to help identify issues and to engage in problem solving. Encourages team members to participate in Lean. Works effectively with other PFS Supervisors and Department Leadership to ensure overall efficiency throughout the department.
• Demonstrates effective communications and listening skills to ensure that all responsible functions and their processes are not delayed or not communicated. Demonstrates good support and cooperation toward employees, physicians and supervisors. Resolves problems related to daily operations utilizing good managerial thought processing which result in positive outcomes.
• Oversees the functions and responsibilities of the PFS departments as assigned to ensure that processes are efficient. Departmental oversight may include: cashiering, refunds, billing, financial counseling, inpatient/outpatient/emergency patient access, patient pre access, switchboard and other functions deemed a function of patient financial services.
• Works closely with pre-certification and financial counselors to relay any issues or updates that impact the department.
• Enforces hospital and department policies fairly and evenly to all staff members. Assigns daily activity, prepares work schedules, and completes time cards as required. When it is necessary, assists with relief for other PFS positions. Works with department Director to ensure that staffing levels do not exceed budgeted levels and assists in preparation of the PFS Budget. Interviews and selects new employees following hospital personnel policies with the goal of identifying associates that will be the best “fit” within the culture and PFS area. Counsels and disciplines employees according to hospital personnel policies. Completes all evaluations providing documentation of error percentage rates and counsels employees when high deficiencies arise. Ensures that proper documentation is contained in employee Human Resources files for coaching and counseling’s and relevant developmental discipline or, for significant accomplishments.
PARDEE
Other information:
Qualifications
Required
• Three (3) years of experience working in a patient financial services organization or team.
Preferred
• Training or experience with CPT and ICD-9/ICD-10 coding
01.9050.0718
Job Details
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Patient Accounting
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDEESUPP
Exempt From Overtime: Exempt: Yes