Job#: 2080950

Job Description:

Job Title: Customer Service Agent

Location: Owensboro, KY

5 days a week onsite

Schedule: M-F (7:45AM-4:45PM with a 1 hour lunch)

Once a month Saturday work (Half day)

Overview:

One of our government clients is seeking a dedicated and customer-focused individuals to join our clients team as Customer Service Agents. In response to growing demand, our client is expanding their staff to support the issuance of driver’s licenses and identification cards across Kentucky.

Key Responsibilities:

• Provide front-line customer service at the driver licensing branch.
• Issue driver’s licenses and state identification cards.
• Review and process immigration documents and other required paperwork.
• Conduct vision screenings and ensure compliance with licensing requirements.
• Rotate through five different service stations within the branch to support various functions.
• Maintain accurate records and uphold confidentiality and security standards.

What We’re Looking For:

• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, customer-facing environment.
• Detail-oriented with a commitment to accuracy and compliance.
• Comfortable learning and using computer systems and office equipment.
• Previous customer service or administrative experience is a plus.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.