Operations Supervisor - Front Desk Focus at Hyatt Hotels Corporation in Madison, WI

Hyatt Place Madison/Downtown

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Join us for this incredible opportunity to be part of our team as an Operations Supervisor - Front Office at Hyatt Place Madison/Downtown located just a few blocks to University of Wisconsin-Madison and walking distance to the Wisconsin State Capitol. Not only will you be part of an amazing team, but you’ll get to be part of a company that has been named to Fortune 100 Best Companies to Work For list for a whole decade now!

Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

The Operations Supervisor creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

First contact for guest concerns - Each hotel to set specific options for service recovery
Training of all new Hotel Hosts
Conduct huddles to ensure clear communication of the days events to all Hotel Hosts
Food & Beverage inventory and ordering
Oversee FIFO (first in/first out) process with Food & Beverage
Conduct property tours for new hires and clients as necessary to assist the Sales department
Oversee group reservations to ensure that they are pre-assigned and pre-keyed
Initiate boards for Housekeeping in the morning
Walk through of public areas and kitchen with follow up report/checklist to management
Responsible for overseeing proper meeting room set up/tear down for internal and external clients
Act as Manager on Duty in the absence of management
Inventory control of Hotel Host Stand supplies and kitchen supplies
City Ledger follow up notices
Expedia/hotels.com billing

Our successful Operations Supervisor demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition, they create conversations and share a moment thereby making a real connection with our guests.

Why work for Hyatt?

Free room nights, Discounted and Friends & Family Room Rates
Tuition Reimbursement
Free employee parking or bus pass!
Paid Vacation, sick days, new child leave and personal day
Discounts at various retailers – Apple, AT&T, T-Mobile, Rental Cars and many more!
Medical, Dental and Vision Insurance
Start saving for retirement with our 401k program and company match
Employee Stock Purchase Plan
Opportunities for career growth

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Must be available to work a flexible schedule including weekends and holidays
Outstanding customer service and communication skills
Ability to work well with other associates
A desire and the ability to grow into a management role is preferred
Previous front office agent experience required