QuadMed is looking for a Full-Time Medical Receptionist to join our team at our Huntington Ingalls Industries Family Health Center in Newport News, VA.
Schedule/Hours: M, T, W and F 7am-6pm (4 x10's) and rotating Saturday 8a - 12p shift.
GENERAL PURPOSE OF JOB
The Medical Receptionist is part of the team dedicated to providing comprehensive, accessible care and superior evidence-based medicine through innovative practices focusing on wellness and prevention. The Medical Receptionist aids with daily activities of a medical office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers the telephone and either replies to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler.
KEY RESPONSIBILITIES
- Front desk reception
- Greets patients, answers phone, takes concise telephone messages and schedules appointments
- Provides patient with all necessary registration forms, and gives instructions on completion of forms
- Processes, codes, and completes insurance claims forms
- Uses communication skills with proper medical terminology
- Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
- Arranges for hospital admissions and outside referrals
- Performs other position related duties as assigned
- Purchases and maintains supplies and equipment
- Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
- Pick up additional shifts and/or travel to alternate site(s) as needed as requested if employed as part of the QuadMed Float Pool Program.
JOB REQUIREMENTS
Education:
- High School diploma or equivalent
Experience:
- Receptionist and/or healthcare industry experience preferred
Certificates, Licenses, Registrations:
- Current CPR (BLS) certification or must be obtained within 60 days of hire
Knowledge, Skills & Abilities:
- Excellent customer service skills required
- Team player, and work independently, detail oriented, accurate, and efficient
- Strong communication and interpersonal skills
- Work in a fast-paced environment and work well under pressure
- Patient, possess compassion and uphold HIPAA standards
- Medical Terminology preferred
- Work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion
