Medical Office Clerk Salary Range: Step 10 ($37,181) - Step 27 ($61,454) Full-Time Benefits Position located in Chiloquin This is a program support staff position. The primary purpose is to provide a variety of front office activities in support of the Klamath Tribes Medical Clinic. The Medical Clinic Office Clerk will have limited access to the Medical Records Room. MAJOR DUTIES AND RESPONSIBILITIES 1. Perform receptionist duties for the Klamath Tribes Medical Clinic. This includes receiving and greeting visitors and patients; receiving and relaying incoming and inter-office telephone calls; answering routine and procedural inquiries personally and referring other matters to the supervisor and/or appropriate staff members. Must at all times demonstrate above average customer service. 2. Schedule Medical Clinic patient visits in person or on the phone. Efficiently manage available appointment time slots using the Next Gen EPM system. 3. Check patients out using the Next Gen EPM System. Ensure follow-up appointments are scheduled for patients as needed when checking out or arrangements have been made to schedule at a later date. KNOWLEDGE, SKILLS, ABILITIES Must have excellent typing skills. Emphasis will be on accuracy and attention to detail. Skill and ability to operate a computer in order to accomplish assignments in a proficient manner. Ability to use and operate Windows and medical office programs; Next Gen EPM. Ability to communicate orally and in writing. This person should be able to express her/himself in a clear and concise manner for the purpose of, providing reports, and obtaining information or conveying messages between clients and other staff members. Consistently model appropriate behaviors, attitudes and skills that support the C.L.E.A.R. and H.E.A.R.T. customer-service standards to build positive relationships with patients and KTFHS employees. QUALIFICATIONS, EXPERIENCE, EDUCATION REQUIRED to possess a High School Diploma or Equivalent. (Must submit copy of diploma or transcripts with application.) REQUIRED to acquire and maintain BLS certification within 180 days of hire; strongly recommend certification within 90 days of hire, probationary period will be extended for a maximum of 180 days pending certification. REQUIRED to have experience with multiple computer systems, data entry programs and Microsoft Word.
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