Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Coordinates check in and check out procedures, processes financial information, files, answers phones, and performs other administrative duties as assigned. Provides direct supervision and support for administrative office assistants and clinical office assistants.
Responsibilities:
1. Maintains compliance with organizational policies and procedures.
2. Ensures compliance with revenue cycle and financial audit requirements.
3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and performs other administrative duties as required.
4. Accurately performs patient check in and check out procedures. Processes privileged patient information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
5. Maintains adequate clinical supplies, office supplies, and equipment. Coordinates resolution of equipment repair and facility management issues.
6. Provides relief staffing, support and training for other administrative medical office assistants and clinical medical office assistants.
7. Provides direct supervision of administrative medical office assistants and clinical medical office assistants in the absence of the Practice Manager.
8. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
9. Demonstrates leadership in customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.
Other Information
Other information:
Education Requirements:
● High school diploma or general education degree (GED).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Requires one (1) year of experience in a physician office.
● Prefer candidates who have completed an accredited medical assisting program.
Knowledge/Skills/and Abilities Requirements:
● Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. Computer Skills: Ability to enter and process data accurately. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Job Details
Legal Employer: NCHEALTH
Entity: UNC Physicians Network
Organization Unit: UNC Health Primary at The Oaks
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $17.23 - $24.77 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Lumberton
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.