Remote Bilingual Client Service Specialist (Spanish, English)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someones life!

Fast-paced, and professional environment;
Fulfilling, challenging, rewarding;
Great team environment;
Paid Holidays, Accrued Paid Time Off;
Great Medical Benefits Package;
Wellness Program;
Competitive Salary $14.50-$16.50 per hour based on experience
401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!).

As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.

Full Time, Mon-Fri, no nights or weekends! Must reside in Texas.

As aClient Service Specialist you will:

Take approximately 50-75 calls per day in a professional call center environment
Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
Focus on retention of every client while providing excellent customer service
Maintain a 90% or above quality score on calls
Retain and recall SSA (Social Security Administration) and company policies and processes
Solve problems and maintain confidentiality
Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
Confidently address clients concerns and complaints including those of upset clients
Use good judgment to discern what issues may be urgent and need a managers or directors attention immediately

To be successfulas aClient Service Specialist you will need:

Fluent Spanish and English (verbal and written)
High School Diploma; Degree preferred; or equivalent combination
Customer service experience
Call center experience
Minimum 40 WPM typing speed
Ability to meet performance standards whether in office or working remotely from home
Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
Multi-tasking skills and the ability to work well under pressure
Self-disciplined
Strong people skills
Attention to detail and accuracy
Excellent telephone, communication, and active listening skills
Excellent spelling and grammar
Reliability and dependability
Ability to work in fast paced environment
Ability to work in a confidential environment always maintaining client confidentiality
Problem analysis and problem-solving
Has professional manner and high energy level, exhibits a positive attitude
Good time management skills
Strong organizational skills
Self-motivated, able to work with little supervision
Accepts new ideas and challenges and is highly motivated
Ability to work well with others as a team
Ability to work remotely from home as needed per business needs (see remote requirements)
Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred

Minimum Requirements for a Remote Home Office Client Service Specialist:

Computer with up-to-date operating system (No Chromebooks, Macs, Tablets)
Camera - internal to computer or external
Fast internet connection (20MB+)
Wired Ethernet cable Internet connection in your home office
Land line telephone or good cell phone signal in home office
Quiet, private home office with no distractions during business hours
Reside in Texas, San Antonio, Dallas, Austin preferred.

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