At FordDirect, our emphasis on diversity is much more than words. We encourage you to be yourself. We open our minds and doors to all walks of life, respecting and celebrating the uniqueness within each of us. We value the voice and contributions of all team members.

THE DIVERSITY OF OUR TEAM DRIVES US, INSPIRES US, AND MAKES US PROUD TO CALL FORDDIRECT HOME.

FordDirect is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please email FDHR@forddirect.com.  

This position is a hybrid role which requires the employee to work in the office every Tuesday and Wednesday.

Job Summary   

The Technology Lead will manage the discovery, development, delivery, and maintenance of a smaller-sized IT project and/or function at FordDirect. This role will be responsible for solving technical and data-related issues and will work closely with technical architects and development staff to drive the technical direction.  The Manager, Technology will gather, understand, and execute requests of the business partners.

Additionally, this role will execute the technology roadmap and compliance responsibilties, resolve escalated issues, and maintain a clear communication and manage change.  

The ideal candidate will have a strong business acumen and exceptional interpersonal and written communication skills.  They will be able to manage the day-to-day operations and the delivery of change requests and new functionality requests for the DELIVR lead processing system.

Essential Functions 

1. Collaborate with business and technology platform owners for technology evaluation, design, and implementation of assigned projects.
2. Drive the application of solid engineering practices, leading/assisting with code reviews and working with team members to troubleshoot technical issues ensuring security and compliance protocols are followed. 
3. Work with internal teams to translate business requirements into technical specification documentation.
4. Define the project scope including goals, deliverables, schedules, and budgets and manage scope changes.
5. Identify and escalate risks and key issues to management for prompt resolution, propose resolutions and mitigations.
6. Measure, monitor and communicate technology performance of applications. 
7. Work with project manager and QA lead to create the user story estimation and acceptance criteria.
8. Provide deep technical insight, implementing technical improvements as needed.

% Travel Required (Approximate): Minimal

Qualifications At FordDirect, we believe in diversity as a strength. You're encouraged to apply even if your experience or background doesn't precisely match the job description.  Candidates who do not meet all listed qualifications may be considered based on the combination of relevant work experience and depth of expertise in job-related skills.
 

Experience

• Multi-disciplined IT experience (5 years)
• Team lead role managing IT projects from discovery through delivery (1+ years)
• Standard software development methodologies including Agile (3+ years)
• Ticket management (Jira/Rally)
• Strong background in systems engineering
• Debugging experience using tools like Charles, Firebug, Chrome Developer, and Postman
• Experience leading / supervising contractors

Skills, Knowledge, and Abilities  

• General understanding of JavaScript, website development, and web servers or web services knowledge
• Knowledge of API Subscription models and usage monitoring
• Website development (API interactions, front-end technologies)
• Experience across wide range of databases and technologies such as Oracle, Teradata, Hadoop, SQL, Java/J2EE, and FTP
• Java, Node.js, and REST API development experience is a plus
• Container technologies such as Kubernetes and Docker (including Docker images)
• BDD, TDD, Trunk-Based and/or Clean Code development experience
• Familiarity with Azure DevOps
• General understand of .NET, SQL Server, Cosmos DB, React
• Ability to monitor/administer a project in Microsoft Azure

• Proactively problem-solve and multitask while maintaining composure and attention to detail.
• Follow-through mindset to uphold a ‘close the loop’ culture. 
• A positive approach to serving customers and providing exceptional customer service.
• Ability to demonstrate good judgment, high ethics and project a professional image. 
• Ability to work independently and as a collaborative team member with a positive ‘can do’ attitude.
• The drive to identify and seize opportunities for continuous improvement as business needs change.
• Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline driven environment.
• Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).

Education

Bachelor’s Degree in Computer Science, Engineering or related technology field or relevant experience

CRM/Leads experience is preferred

FordDirect is unable to provide visa sponsorship for this position.

Only candidates permanently authorized to work in the United States will be considered.

Note to Third-Party Agencies  FordDirect accepts resumes only from employment businesses/agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, FordDirect employees or hiring managers. FordDirect will not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies for vacancies posted on this site.