Job#: 2075068

Job Description:

- IT Support Technician - (Virginia Beach, VA)

Apex Systems has an immediate need for a (Tier I) I.T. Support Technician in Virginia Beach, VA!! This will be a 6+ Month Contract opportunity, supporting one of our Largest Local Government Clients on the East Coast! Please See Below for all Position Details & How To Apply.

*** HOW TO APPLY *** Email your updated resume to: [email protected]

- Job Title: I.T. Support Technician (Tier I)

- Location: Virginia Beach, VA

- Contract Layout: Est. "6+ Month Contract"

- Contract Pay Rate: $20.00 - $25.00 / Hourly

*** REQUIREMENTS ***

• 1+ Years of Help Desk or IT Support Level Experience
• Ability to Work on W-2 without Sponsorship

Job Description

• Answer inbound phone calls in a high-volume / fast-paced environment using RingCentral
• Must create new case for each call they handle using our CRM System (Service Cloud) and attach knowledge articles to their case as applicable
• Handle general inquiries such as basic hardware, software, and application usage
• Provide the contact phone number for other department inquiries and transferring the call if needed.
• Reset passwords using Active Directory
• Update focus groups w/in our student information system
• Reset two factor authentication for Individuals

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.