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Full Job Description
- CBTS will provide in-field, in-person support to Field End Users for a portion of the WAM Release 2 Go Live/Hypercare phase.
- CBTS resources will assist Field End Users by troubleshooting IOS device issues
- Guide users on How to get into their IOS device, how to open applications, how to save and open links on their browser and any other essential specific tools not specified
- Flexibility to travel to different Locations.
- Assist with iPad Case Swaps (per instructions & demo)
- CBTS will assist Field End Users with password resets, utilizing self-service password reset tool, additional support if needed, user licenses being required or other device/application issues that a user would typically request support for.
- The intention of the services is to ensure Field Users have what they need on their device, know how to navigate it prior to going out in the Field, troubleshoot any issues prior to leaving their location each day. Troubleshoot throughout the day for their assigned Field User group, as well as potential Virtual Support if needed.
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