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IT Support Analyst
Marshalltown, Iowa 50158, IA
Apr 18, 2025
Full-time
Full Job Description
We bring you Tomorrow's opportunity, today.

Volt is immediately hiring a Desktop Support Analyst , in Marshalltown, Iowa 50158

As Desktop Support Analyst, you will be responsible for.
Job Description
  • This is an IT Support position within the North America Enterprise IT Team.

Job responsibilities:
  • Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.
  • Onsite support, working closely with centrally provided IT services including design, operations, and service desk to meet the agreed service levels.
  • Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

Specific Responsibilities:
Planning & Administration
  • Follow and enforce Client policies regarding IT management, security, standards, and procedures
  • Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives
  • Assists users with business proposal generation, regarding our standards and policies

IT Infrastructure & Client Support:
  • Ensure optimum support for end-users at all times within agreed service levels
  • Act as the Owner/Escalation point for issue resolution between the Business and the IT Community
  • Ensure that relevant IT documentation is maintained and up to date
  • Support and maintain the IT Infrastructure and security standards to be compliant with the Client security policy
  • Support and maintain the IT Infrastructure systems and data access - to be managed in collaboration with Service Desk
  • Support and maintain the IT Infrastructure asset management - including Hardware lifecycle management and SW licensing
  • Work closely with your Service Delivery Manager and Central IT Infrastructure Organization to ensure that the Agreed strategy is implemented and followed
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
  • Act as a local point for all IT issues (Infrastructure, Client, and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)
  • Uses the helpdesk as the central point for all IT issues and service requests


Requirements:
Education:
  • College/University degree in a related field or experience may be considered in lieu of formal education

Experience:
  • Minimum of 2 to 3 years' experience within a general IT environment
  • Previous experience in supporting clients, servers, communication equipment (preferably CISCO)

Title: Desktop Support Analyst
Location: Marshalltown, Iowa 50158
Duration: 12 Months

Shift: 1st shift; M-F 07Am - 3:30PM
Pay: $35 -$38/hr.


*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.PDN-9eb53994-b107-4477-ba3b-132d3643b4ad
Job Information
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IT Support Analyst
Volt
Marshalltown, Iowa 50158, IA
Apr 18, 2025
Full-time
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