As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!
The Role:
We are hiring outbound call center employees for a full-time Install Scheduling Professional in AMI. In this role out of our Provo, UT call center, you will act as an ambassador between the sales professionals and our field technicians/managers. This position is hiring eager customer service representatives to work with the scheduling and escalation of security installations. We are looking for reps that:
Have a positive attitude
Are driven to do better every day
Demonstrate exceptional communication skills
Are goal-driven
Have a competitive spirit
Provide stellar customer service
Accountability and problem solving are qualities found in every single member of our team, and we are looking for people to help build our fun and engaging work environment. Every call must be handled with care and treated with the intent to go above and beyond every time as you ensure every interaction has a smooth, positive transition from the point of sale to the installation of our customer's equipment.
What We Offer:
Full Time employment
$16.00/hr plus Performance Bonuses
Paid training
Paid Time Off
Minimum Qualifications:
Must be able to work in office at our Provo location
Completed High School Education, GED, or equivalent
Must be at least 18 years of age
Computer Literate
Able to make outbound calls to customers, field managers/technicians concerning appointments, schedule changes, or other scheduling/dispatch related questions
Desire to engage customers in an upbeat, helpful manner while maintaining diplomacy when addressing escalated matters
Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
Preferred Qualifications:
Sales/Customer Service Background
Ability to creatively solve problems
Ability to multi-task (especially while talking on the phone)
Attention to detail
Learn about the Vivint Culture and why it's a great place to grow your career!
Here are some highlighted perks you should ask us about:
Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.