Kontron is a global leader in IoT/Embedded Computing Technology (ECT). Kontron offers individual solutions in the areas of Internet of Things (IoT) and Industry 4.0 through a combined portfolio of hardware, software and services. With its standard and customized products based on highly reliable state-of-the-art technologies, Kontron provides secure and connected applications for a wide variety of industries. As a result, customers benefit from accelerated time-to-market, lower total cost of ownership, extended product lifecycles and the best fully integrated applications.

In addition to being an established global presence with opportunities for growth, Kontron encourages communication through all levels of the organization to ensure a common direction and allow our employees to make informed decisions. Our culture has been created by the people who work here, making Kontron a fast-paced, friendly, and enjoyable workplace with competitive salaries, and excellent benefits.

As an Inside Sales Specialist Level 1 for Hardware Sales, you will be instrumental in building and maintaining strong relationships with customers and external sales representatives. This role requires a Bachelor of Science and is ideal for individuals eager to leverage their technical background in a sales environment. You will manage customer inquiries, generate leads, support external sales reps, and contribute to our revenue goals through exceptional relationship management and technical expertise.

Key Responsibilities:

• Customer Relationship Management: Develop and sustain robust relationships with customers by understanding their needs, offering tailored solutions, and ensuring high levels of satisfaction.
• Lead Generation and Qualification: Proactively identify and qualify potential sales leads through outreach activities, including cold calling, email campaigns, and networking, while focusing on creating meaningful connections.
• Quoting and Account Management: Preparing quotes, processing orders, and managing customer accounts, ensuring seamless communication and support throughout the sales process.
• Support for External Sales Reps: Act as a resource for external sales representatives by providing essential sales materials, product updates, and coordination support. Facilitate effective communication and collaboration to enhance their customer relationships.
• Technical Expertise: Utilize your technical background to gain in-depth knowledge of the company's hardware products, providing insightful recommendations and addressing technical queries from customers.
• CRM Management: Maintain accurate records of customer interactions, sales activities, and follow-ups in the Customer Relationship Management (CRM) system to support relationship-building efforts.
• Order Processing and Follow-Up: Efficiently process orders, track their status, and coordinate with logistics to ensure timely delivery. Follow up with customers to ensure satisfaction and resolve any post-sales issues.
• Sales Reporting and Analysis: Assist in generating sales reports and analyzing data to understand trends and customer preferences, contributing to strategic decisions and improved relationship management.
• Team Collaboration: Work closely with internal team members and external sales reps to align efforts, share insights, and achieve collective sales goals. Foster a collaborative environment to enhance team performance.

Qualifications:

• Bachelor of Science in Engineering (B.S. in Engineering).
• 1-2 years of experience in a sales or customer service role, preferably within the hardware or manufacturing industry
• Excellent communication and interpersonal skills with a strong emphasis on relationship-building.
• SAP experience and CRM experience is preferred
• Ability to work both independently and as part of a team
• Strong organizational and time-management skills
• Self-motivated, goal-oriented, and customer-focused.
• Eager to learn and adapt in a dynamic environment
• Professional demeanor with a positive attitude and a passion for building meaningful connections
• Ability to travel 10% domestically and internationally

Looking for an honorable, professional, ethical, team player to work in a team environment who wants to be a contributor to the success of the organization. Feel up to the challenge? If this is you click Apply now!

Compensation details: 60000-70000 Yearly Salary

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