Job Summary:
Provides support for the service through independent scheduling of infusion procedures at Kaiser Permanente Hospitals and Clinics as well as Affiliated Hospitals and Medical Offices as indicated, and monitor data relative to the utilization of the Infusion Room and clinic time in relation to inpatient and outpatient infusion. This information is utilized by department administration. Acts as a liaison for physicians, clinic staff, infusion room staff and procedure room staff regarding policies, procedures and actual schedule information.

Essential Responsibilities:

Work closely with physician and staff to formulate and coordinate the physician infusion room schedule. Work with Regional Infusion Services to organize the schedule to assure adequate block time utilization for Infusion in the infusion scheduling platform.

Schedule urgent and emergent infusions as necessary. Coordinates with the appropriate staff or the ambulatory infusion centers to obtain infusion room time. Notify medical staff and other personnel of schedule changes.

Answer, greet, problem-solve and direct incoming calls. Record messages and distribute to relevant staff members. Relay information by phone, pager, overhead paging, or recognized method of staff messaging.

Coordinate appropriate specialized infusion equipment and supplies as needed.

Performs other duties as assigned.

Enters and/or pends all required pre/post-infusion written or protocol orders for diagnostic tests, referrals and medications. Schedules pre and post clinic visits and other requirements as directed by the providers.

Basic Qualifications: Experience

Minimum of two (2) years of experience in an ambulatory infusion/surgical setting or in an acute care setting in the last five (5) years.

Education

Graduate of a Medical/Dental certificate /degree program or other degree program of at least one (1) year duration or employed as a Kaiser Permanente Medical Assistant for minimum of one (1) year in that capacity OR two (2) years previous Infusion or Surgery Scheduler experience.

License, Certification, Registration

Basic Life Support within 1 months of hire

Additional Requirements:

Record of passing Medical Terminology and Anatomy and Physiology courses.
Demonstrated interpersonal and customer service skills (pre-employment assessment required for external candidates from June 2015 forward).
Demonstrated communication (written and oral) skills.
Demonstrated literacy in using computers and keyboarding.
Skills in problem-solving, setting priorities and using good judgment for decisions.
Ability to work independently and efficiently under pressure.
Strong knowledge of medical terminology.
Ability to track several critical tasks simultaneously
Familiarity in documenting in an electronic medical record system.
Basic knowledge of specific scheduling medical office procedures for infusion or surgical specialty.
Multiple line telephone knowledge.
Computer literate with the appropriate automated systems. For example; MS Office, WINDOWS, EPICARE.

Preferred Qualifications: