GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
Reporting to the Manager, Operations and Payments, you will be responsible for the contribution entry and payment processing of the Museum's gift revenue. You will complete daily deposits with the Museum's Cashiers Office, address processing issues, maintain database hygiene, and assist with the day-to-day administrative work of the department of Institutional Advancement's Operations teams. You will provide superior customer service for the Museum's large number of Members and Donors, as well as coordinates with Museum staff by email and telephone to answer questions about donations and reconciliation.
PRIMARY RESPONSIBILITIES & DUTIES:
Review and process gifts from multiple channels, including mail, phone, stocks, and wires, in the Tessitura database;
Maintain and update donor records;
Run quality control and CSI reports in Tessitura as assigned;
Complete cash and check deposits in the Museum;
Produce and edit contribution receipts;
Maintain data hygiene via payment adjustments and ad hoc projects;
Compile and file ancillary paperwork related to received gifts;
Handle interdepartmental and external correspondence with high-level Donors and ~135,000 Members regarding complex gift inquiries;
Oversee autorenewal program processing and all related communications;
Assist with other administrative work as directed by supervisors;
Other duties as assigned.
REQUIREMENTS & QUALIFICATIONS
Proficiency with Microsoft Office suite required;
Strong knowledge of ticketing systems and fundraising databases (CRM) required. Experience with Tessitura is preferred;
Knowledge of project management tools such as JIRA, Confluence, Microsoft Project, or similar preferred;
Prior data entry or cash handling/register experience preferred;
Some familiarity with financial workflow preferred;
Demonstrated strong problem-solving skills, with the ability to troubleshoot customer service and technological issues;
Demonstrated capacity to work in a collaborative hybrid team environment, but also independently as needed.
COMPENSATION RATE:
Pay Rate: $29.00 / Hourly
