Position Summary

The Consultant Care Manager (CCM) is the primary point of contact for resources engaged on our customer account, responsible for delivering a seamless consultant experience from onboarding through offboarding. This role ensures compliance, time reconciliation, and communication between CBTS, the customer, and third-party vendors while fostering strong consultant relationships. The position is also responsible for serving as the HR liaison to our consultant base on long term contracts at disparate customer sites. The main purpose is to provide a hands-on line of communication with our field consultants and to increase the overall retention rate of our billable resources.

Key Responsibilities

• Facilitate onboarding, orientation, and systems access for new hires
• Conduct regular consultant check-ins and support performance coaching
• Manage time reconciliation, approvals, and compliance tracking
• Coordinate contract renewals, terminations, and offboarding
• Maintain customer reporting (onboarding status, location tracking, assets, etc.)
• Support visa documentation and policy adherence
• Partner with sales, recruiting, and vendor teams for consultant engagement and growth
• Meet individually with each billable resource at least once a month at their main point of contact to ensure a feeling of connectivity with the company. Report back news as warranted. Answer any and all HR related questions pertaining to benefits, enrollment, etc. Meetings can include breakfast, lunch, dinner, coffee, etc. (60%)
• Head up the candidate and business referral program. Ensure that it is consistently engaged by the consultants. Keep our consultant base aware of our ever-changing openings and needs. (20%)
• Conduct the majority of the consultant base performance reviews by meeting with client managers to gather feedback on the applicable individual's performance. Address any reward or disciplinary issues as warranted. (20%)