Execute complex and confidential procedures to facilitate the enrollment, engagement, retention and integration of department students effectively. This role also encompasses compliance with housing regulations and on-campus living standards through the oversight of pivotal housing operational aspects.

Guide students through the on-campus housing process, including applications, room assignments, financial clearance, advising, and onboarding.
Conduct residence hall tours and train staff to assist students and guests with the housing application process.
Coordinate outreach and recruitment efforts by planning events, partnering with internal departments and external organizations, and representing the department at high school and community events.
Collaborate with Financial Aid and Student Accounts to ensure FAFSA completion and financial readiness for housing applicants; organize workshops and info sessions.
Develop and promote recreational programming and community-building initiatives for residential students.
Provide on-call support during the day and as needed overnight to respond to student crises or emergencies.
Coordinate general program services, including clerical support, requisitions, purchasing, invoice processing, and vendor relations.
Assist in program planning, implementation, and evaluation, offering logistical and technical support to staff.
Hire, train, schedule, and supervise student workers; support a help desk environment that delivers frontline customer service and software support.
Manage summer housing assignments and prepare facilities for occupancy.
Track housing applications and enrollment, assist with marketing of housing to reach occupancy goals, identifying and implementing process improvements.
Maintain communication with campus departments to ensure smooth student transitions into housing.
Systems, Technology & Data Management
Serve as lead administrator for eRezLife, managing housing applications, operations, and forms.
Use Campus Nexus/Anthology to manage student housing records, verify enrollment, and enter charges into student ledgers.
Operate Access It! software to control badge access for students and staff, including issuing, replacing, and managing ID cards and lockdown protocols.
Implement and support a multi-modal customer service approach using housing management systems, virtual tools, and other technologies.
Compile and report data on student housing trends and behaviors to assist department leadership with planning and decision-making.

EDUCATION: Bachelor's degree.

EXPERIENCE: Two (2) years of related experience.

Background Verification: As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification. Employment with Central Arizona College is contingent upon the successful completion of the background verification. The level the background verification for this position is: Standard level.

All applicants must be at least 18 years of age or older to be considered for this position.

•Knowledge of concepts, principles and practices of counseling particularly as they apply to young adults.

•Knowledge of student development theories, higher education residence life best practices, and residence life programming models.

•Knowledge of federal and state laws relating to the operation of or having an impact on the residence halls.

•Knowledge of data collection and report preparation and presentation.

•Knowledge of the principles and practices of supervision and mentoring.

•Knowledge of methods and techniques of outdoor recreation and intramural activities.

•Skill in using techniques and methodologies in administering student discipline and in handling crisis situations.

•Skill in communicating.

•Skill in interacting with College officials, campus police officers and students.

•Skill in mentoring and in providing leadership to students and student groups.

•Skill in organizing a variety of activities and events for students, faculty, staff and community members.

•Skill in recognizing, analyzing, and developing solutions to a variety of problem situations as they relate to residence hall students.

•Ability to interact with a diverse population.

•Ability to make rational decisions in an emergency situation and to remain calm in a challenging environment.

PHYSICAL REQUIREMENTS:

The work is sedentary work. The employee is occasionally required to exert up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: feeling, fingering, grasping, handling, hearing voices and distinguishing among sounds, mental acuity, reaching, repetitive motion, speaking, talking, and visual acuity in data/color/observations/inspecting. Duties performed causes light fatigue of eyes, fingers, or other facilities due to long periods of repetitive motion.

INTERPERSONAL SKILLS:

Important Level - Position engages in or requires some or all of the following: uses alternative or combined human relations skills in understanding other people and influencing their behavior in order to achieve job objectives; applies skills of persuasiveness or assertiveness, as well as sensitivity to other person's point of view in order to influence their behavior, change an opinion, or turn a situation around; and deals with confidential information; and has a high level of contact with students, program participants, and/or the public.

WORKING CONDITIONS:

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Job is performed in general office or comparable working area with occasional distractions such as noise and interruptions or in congested work areas with exposure to some disagreeable elements. Position may require travel throughout the District. Duties performed may require evening, weekend, and holiday hours.

CAC is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding equal employment opportunity and anti-discrimination. CAC strictly prohibits and does not tolerate discrimination on the basis of the following protected classes and/or characteristics, in all of its operations, programs and activities, including but not limited to employment, promotion, admissions and access to all career and technical programs: race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. For more information contact: Laura Shepherd, Title IX Coordinator at 520-494-5106 or titleix@centralaz.edu; Section 504/ADA Coordinator at studentaccessibility@centralaz.edu or Human Resources at human.resources@centralaz.edu.

Important Notice: As a condition of employment, all full time Central Arizona College employee’s automatically become members of the Arizona State Retirement System (ASRS). This is a pension system that requires mandatory contributions from the employee with a matching contribution from the employer. The 24-25 fiscal year contribution rate is 12.27%. Please note this rate is subject to change on a fiscal year basis. Membership to ASRS is a condition of employment and is not optional unless you are at least 65 years of age and meet the opt out eligibility requirements, or are a retiree from ASRS . Please consider this when applying for this position.

We acknowledge that our institution, Central Arizona College, occupies ancestral lands of the Huhugam (HU-hu-gum), who lived and farmed along the Gila River Basin centuries ago. We thank the Native communities and descendants of these Indigenous people whose stewardship of the land and waterways allows us to be here now: the San Carlos Apache Tribe, Tohono O’odham (THO’-oh-no OH’-oh-thum) Nation, Ak-Chin (AK-Chin) Indian Community,? and the Gila River Indian Community, which is comprised of the Akimel O’odham (A-kee-med/r OH-oh-thum) (Pima) and the PEE-Posh (Maricopa) tribes. Indigenous people from other Native nations also reside in Pinal County. Arizona is home to 22 federally recognized Tribes. All have made innumerable contributions to our region.?