We are looking for a dedicated and dynamic Part-Time (or Full-time) HOA Concierge to add to our team to serve as an ambassador of the Homeowners Association/Residences by providing elevated and personalized assistance and offering a wide range of services to our homeowners and residents, helping to enhance their lifestyle and experience within the community.

The elevated role of our front desk concierges aims to provide our homeowners, residents and guests with seamless, professional and exceptional level of convenience and comfort, ensuring that their needs are met promptly and efficiently. Our team assists with packages, deliveries, inquiries, guest access, and common area service requests. Additionally, the concierge team provides valuable recommendations on local events, venues, and services, and assists our homeowners and residents with event planning and coordination within the community. Responding to and managing service requests related to the common areas of the property will also part of the responsibilities, ensuring that all facilities are maintained to the highest standards.

HOA Concierge must provide extremely professional customer service to all residents. To succeed in this role, you must have exceptional communication and interpersonal skills, with a professional and friendly demeanor. Proven experience in a customer service or concierge role, preferably within a luxury environment, is highly valued. Strong organizational and multitasking skills are essential, as you will need to prioritize and respond to multiple requests efficiently. Knowledge of local events, services, dining, and entertainment options will be an advantage. You should be proactive, detail-oriented, and have a solution-driven approach to handling requests and challenges. The ability to work independently while being part of a collaborative team is crucial. Flexibility and adaptability to meet the varying needs of residents and guests will be key to your success.

Avenue Estates and Avenue Residences are two newly constructed luxury condominium towers situated in the vibrant and prestigious heart of downtown Bellevue.

Our Part-Time HOA Concierge would cover Saturday and Sunday, two 12-hour shifts. The concierge team is prominently stationed at the luxurious lobby entrances to the Estates and Residences towers, ensuring they are always available to assist homeowners, residents, and guests with exceptional service. Their presence is vital to creating a welcoming and supportive environment.

Every day is different, but you will mostly:

• Greet residents immediately with a friendly and sincere welcome.
• Exercise judgement, promptly respond to homeowner, resident and guest inquiries in person, via telephone and via email.
• Respond to resident inquiries regarding building amenities, services, and policies.
• Manage visitor logs, issue guest passes, and ensure proper security procedures are followed.
• Ensure that the lobby and front desk areas are always clean, organized, and presentable.
• Coordinate maintenance requests and communicate with the building's maintenance team to ensure timely responses.
• Assist with event planning and coordination for residents' social events.
• Monitor and report any safety or security concerns to the management team.
• Perform other administrative tasks as needed to support the HOA management team.
• Address resident concerns by actively listening, identifying issues, exploring possible solutions, and following up to ensure a satisfactory resolution. It is critical to remain calm and composed, particularly during emergencies or busy periods of time, to effectively manage all situations.
• Plan and implement detailed steps by using experienced judgment and discretion.

• Previous concierge, front desk, or customer service experience in a luxury setting preferred.
• Strong communication skills, both verbal and written.
• Professional, polished appearance and demeanor.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Excellent problem-solving skills and ability to handle sensitive situations with tact and discretion.
• Proficient with basic office equipment (computers, phones, etc.) and property management software (preferred but not required).
• Knowledge of Bellevue and surrounding areas is a plus.
• Applicants with additional language skills preferred.
• CPR certification and/or First Aid training preferred but not required
• Must be flexible to work weekends, evenings, and holidays as needed.

What We Offer & Provide:

• Competitive salary based on experience.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career growth within a prestigious company.
• A supportive and dynamic work environment.
• Receive a complimentary meal when at work at our employee cafeteria.
• Concierge uniform.

Note: The HOA functions seven (7) days a week and twenty-four (24) hours per day. All concierge team members must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands. Flexibility is key.

If you are passionate about providing exceptional service in a luxury setting, we would love to hear from you! Please submit your resume and cover letter outlining your experience and why you'd be a great fit for our team.

Why work for Pyramid?

Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your family's health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance - available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid's as well as IHG's hotel networks)
• Paid Time Off
• Paid Holidays

Your day-to-day:

• Commuter benefits
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms and work attire
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

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