Volt is hiring a Help Desk Technician located in Bellevue WA

The role is customer-facing, supporting users through technical challenges and assisting with requests for new applications or hardware.

As a Help Desk Technician, you will:

Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
Active Directory Account maintenance
Managing access to internal and external collaboration spaces
PC Lifecycle Management
Conference Room Support
Inventory Receiving, & Tracking
Fulfil software requests
Printer management
Business travel support
Demonstrate and assist with remote access to resources
Support users at Bellevue and Everett location.
Assisting with onboarded as assigned

You will need the following to succeed in this role:

Able to quickly learn and implement new concepts
Calm in stressful situations and able to think through those situations to find the best outcome
Customer service ability and interpersonal skills
Organizational skills
Proactive on finding areas within our process that can be improved and making these suggestions to the team
Supporting customers and clients both in person and remotely
Rapid deployment imaging technologies MDT and SCCM
Windows in a domain-managed environment
A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
A general understanding of modern Information Security principles and practices
Experience with a commercial ticketing system JIRA
An understanding of desktop and laptop hardware
Highly adaptable with problem solving
Strong communication skills desired
The service provider will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork
Actual position starting level and title will be determined based on assessment of qualifications

Pay Rate: $30.00 - $45.00 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties,

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) 898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.