Be the Bridge Between Compassion and Care - Take the Next Step in Your CareerAre you a current City of Chesapeake employee looking to grow your career in a role that combines leadership, animal welfare, and community service? Chesapeake Animal Services is seeking an experienced and motivated Customer Service Clerk III to join our team. This is an exciting internal opportunity to take on a leadership role where your knowledge, initiative, and compassion will directly support our mission of improving the lives of animals and citizens alike.As a Customer Service Clerk III, you'll play a vital role in coordinating medical care, maintaining accurate records, mentoring team members, and serving as a liaison between departments and community partners. Your work will help ensure the smooth operation of the shelter and foster a supportive environment for staff, citizens, and animals in need.
Key Responsibilities:

• Oversee the maintenance and accuracy of all animal medical records.
• Schedule routine vaccinations, veterinary appointments, and surgeries for shelter and foster animals.
• Coordinate weekly medical rounds by providing the veterinary team with lists of animals requiring care; review and approve diagnostics within budget and under the direction of the Animal Shelter Manager.
• Serve as the primary liaison between veterinarians, partner clinics, Animal Care Supervisor, and Shelter Manager regarding animal health.
• Prepare and distribute medication sheets and ensure staff are informed of veterinary instructions.
• Manage animal exposure and quarantine documentation; coordinate with the Chesapeake Health Department as necessary.
• Maintain inventory and manage ordering of all medical and office supplies.
• Submit work orders, purchase requests, and vendor payments; assist with contractor communications and procurement processes.
• Support the Shelter Manager in budget preparation by making recommendations and tracking expenditures.
• Provide onboarding, training, and ongoing support for Customer Service Clerks; serve as the lead clerk and point of contact for procedural guidance.
• Generate daily, monthly, and annual reports for management and regulatory compliance.
• Maintain all records in accordance with city, state, and federal laws and policies.
• Deliver outstanding customer service to citizens in person, over the phone, and through email.
• Perform additional duties as assigned.

What We're Looking For:

• Proven ability to work independently with strong decision-making and problem-solving skills.
• Excellent attention to detail, multitasking abilities, and organizational skills.
• Familiarity with the animal services field, including experience working with veterinary teams and animal care systems.
• Strong communication and leadership skills to guide and support other clerical team members.
• Proficiency with spreadsheets, reporting tools, and office software.
• Knowledge of purchasing, invoicing, vendor communication, and basic accounting.
• Commitment to upholding the City's values of professionalism, service, and compassion.

Grow with Us. Lead with Purpose. Make a Difference Every Day.
Apply now to continue your career with Chesapeake Animal Services and help strengthen the bond between our city, its citizens, and the animals in our care.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks. PDN-9f081fc8-faaf-4339-b596-5ddcc2190982