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Allied Universal is looking to hire a Global Security Operations Center Operator. The Global Security Operations Center must be staffed twenty-four (24) hours per day, seven (7) days per week. The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision-making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms and alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch/operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.

HYBRID SCHEDULE

Thursday-Friday 11p-7a

Saturday-Monday 7p-3a

RESPONSIBILITIES:

Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocols.
Dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or email communications.
Maintains various records of communications.
Communicates and disseminates information, using established communication vehicles, to key partners using best practices
Escalating complaints and unusual or critical event information to Shift Supervisor, Manager, and other leadership personnel as directed.
Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems.
Respond to customer requests for maintenance, etc.
Ensure compliance with all relevant policies and procedures for specific locations.
Keep and/or document detailed records of activities as they occur during the shift.

QUALIFICATIONS:

High School Diploma or Equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of two years' experience in law enforcement, security, or the military
Minimum of two years' experience controlling cameras and responding to alarms; one year being in a security setting
Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to communicate effectively verbally in the English language to direct, control, and/or assist in the event of a crisis.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Microsoft Applications (Outlook, Word, and Excel)
Ability to identify a problem, apply security training and procedures and execute said procedures.

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.