CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager Remote. Join us and support CSAA IG in achieving our goals.    
Your Role:
This role is crucial to the Corporate Applications Leadership Team, focusing on defining, developing, and supporting our cutting-edge Telematics & Process Automation technology. The individual in this position offers leadership and guidance to the technical team and is accountable for building and managing a high-performing team.
Your work:
The Manager of Telematics and Process Automation Engineering is responsible for leading a team of engineers and developers to design, develop, and implement Telematics systems and Process Automation solutions. This role involves strategic planning, platform enablement, and ensuring the successful deployment and maintenance of these systems. The Manager will work closely with cross-functional teams to meet business objectives and drive innovation in Telematics and Process Automation. Additionally, the Manager will manage vendor relationships, including renewals and budget management, collaborate with the BPR function to align on the department's strategic vision, and support platform initiatives while collaborating with the Ops team and security.
Team Leadership and Management:

• Lead and manage a team of Telematics and Process Automation Architects and Engineers.
• Set clear goals and expectations, provide mentorship, and conduct performance evaluations.
• Foster a collaborative and innovative team environment.
Technical Leadership:

• Provide technical guidance and oversight on Telematics system design, development, and integration.
• Lead the design and implementation of Process Automation workflows and processes.
• Stay current with industry trends and best practices in Telematics and Process Automation.
System Design and Development:

• Collaborate with cross-functional teams to define system requirements and specifications.
• Oversee the development and testing of Telematics systems and Process Automation solutions.
• Ensure systems are scalable, secure, and meet performance standards.
Quality Assurance:

• Implement and maintain quality assurance processes to ensure the reliability and performance of Telematics and Process Automation systems.
• Conduct regular code reviews and testing to identify and resolve issues.
Platform Strategy and Enhancements:

• Develop and implement a comprehensive platform strategy to ensure the Telematics and Automation systems are scalable, secure, and aligned with business goals.
• Continuously assess and enhance the platform to improve performance, reliability, and user experience.
• Identify and prioritize platform improvements based on user feedback, performance metrics, and emerging technologies
• Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
• Stay informed about new technologies and tools to improve Telematics and Process Automation capabilities.
Compliance and Security:

• Ensure that all systems and processes comply with relevant regulations and standards.
• Implement security measures to protect data and systems from unauthorized access and threats.
Customer Support and Training:

• Provide technical support to customers and internal teams.
• Provide secondary support  & feedback as needed in developing and delivering training programs to ensure users are proficient in using Telematics and automation tools.
 Project Management:

• Coordinate with Product Owners and Product Managers to plan &  execute Telematics and Process automation projects from conception to completion.
• Lead development of project timelines, budgets, and resource plans.
• Ensure projects are delivered on time, within budget, and meet quality standards.
Required Qualifications 

• Bachelor's degree in computer science or related field, or comparable experience
• 5+ years' experience in software development.
• 5+ years of experience in Telematics systems and/or Process Automation engineering.
• 3+ years of experience in a management or leadership role.
• Experience with UiPath or similar RPA (Robotic Process Automation) tools.
• Experience with Telematics systems, including GPS, vehicle tracking, and data analytics.
What would make us excited about you? 

• Advanced degree in related area
• Experience in one of CSAA IG's business lines a plus
• Experience in the automotive or transportation industry.
• Knowledge of data analytics and machine learning.
• Experience with agile methodologies and continuous integration/continuous deployment (CI/CD) practices.
• Proficiency in programming languages such as Python, C++, or Java.
• Strong understanding of Telematics technologies and protocols.
• Knowledge of cloud platforms (e.g., AWS, Azure) and DevOps practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to manage multiple projects and priorities effectively.
• Leadership and team-building skills.
• Certifications in UiPath or related RPA tools are a plus.
• AWS Solution Architect certification(s) are a plus.
• Certifications in programming languages are a plus.
• Experience in applying in-depth understanding of emerging technologies, business best practices and overall market trends 
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues  
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)  
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)  
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture  
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area  
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings  
• Fulfills business needs, which may include investing extra time, helping other teams, etc... 
CSAA IG Careers   
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.  
Join us if you... 

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 

• COMMIT to being there for our customers and employees. 
• CREATE a sense of purpose that serves the greater good through innovation.  
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaa-insurance.aaa.com/us/en/benefits ](http://careers.csaa-insurance.aaa.com/us/en/benefits)
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).  
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs. 
CSAA Insurance Group is an equal opportunity employer.
  
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