Front Desk Clerk/Barista Position Available
Location: Olentangy Motor Inn & Crimson Cup Coffee & Tea
Position: Full-Time Front Desk Clerk/Barista
Compensation: $15/hour plus tips
Benefits Package
Benefits begin 30 days after start date
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Critical and Accident Insurance
Paid Time Off (PTO)
Hotel Discounts
Job Summary
We are seeking a motivated and friendly individual to join our team as a Front Desk Clerk/Barista. This role involves providing exceptional service to our guests by greeting them, performing guest transactions, and answering phone calls, all while managing the front desk operations. The successful candidate will support the Front Office Supervisor and help ensure that we exceed our guests' satisfaction.
Specific Duties
Assist in maximizing revenue goals through strategic selling based on occupancy and competition
Efficiently coordinate daily arrivals and departures, including special requests
Adhere to hotel's cash handling procedures
Maintain a neat and organized front office environment
Communicate daily activities to appropriate departments
Seek guest feedback and resolve problems with management assistance to exceed guest expectations
Respond to and report emergency and security issues to management
Report health, safety, or hazard concerns to the supervisor
Ensure health and safety standards are upheld
Manage front desk operations, including shift reports and cash drops
Attend meetings and training as required
Handle proper key control
Comply with hotel and brand standards
Collaborate with the sales team to maximize revenue opportunities
Familiarize with the PMS system
Be flexible with shift work and cover for absent associates
Continue working until the next shift arrives
Send a daily end-of-shift activity report to the Supervisor and General Manager
Embrace the Mission, Values, and Vision of Indus Hotels
Maintain personal cleanliness and professionalism
Education/Experience
Customer service experience and/or hotel front desk experience preferred
Language Skills
Excellent interpersonal, communication, and customer service skills
Proficient in English for understanding business documents and effective interaction
Customer Satisfaction
Our guests are the heart of our business. Maintaining a positive and professional demeanor is essential for providing a great guest experience. All associates are ambassadors of guest relations and should treat guests and coworkers with respect and courtesy at all times.
Work Habits
Associates should strive to meet and exceed hotel standards in work procedures, dress, grooming, punctuality, and attendance. Adaptability to changes in work procedures and a willingness to learn new skills are important, as is the ability to solve routine problems on the job.
We look forward to your application and hope to welcome you to our team soon.
Compensation details: 15-15 Yearly Salary
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