Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY:
The Field Support Technician (FST) will report to the Field Support Technician Supervisor. The FST is the primary provider of Level one (1) technical support to Blue Bird Dealer technicians and, if/when needed, repair support for buses in Blue Bird’s Distribution channel that require a repair prior to delivery to the Blue Bird Dealer or Fleet customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides initial contact / support for Blue Bird Dealer Technicians & Blue Bird Distribution
- Gather Dealer Technician diagnostic detail and provide Level 1 troubleshooting support
- Clearly & concisely establish the problem statement
- Summarize & escalate complex / time consuming cases to Level 2
- Use multiple different diagnostic software (ex. Cummins Insite, Allison DOC, Ford IDS, etc.) as diagnostic tools
- Travel to locations across the US & Canada to execute hands on support of repairs
- Keep clear & concise record of each complaint, cause and correction for quality, production and engineering review
- Assist other technicians when needed
- Perform other assigned tasks
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS
- Experience in major vehicle systems; IE basic chassis electrical systems, hydraulic systems, cooling systems, etc. is required
- Experience with powertrain management CAN multiplexing
- Experience with Digital Volt Ohm Meter (DVOM) fluency
- Foundational understanding of powertrain management; fault codes, sensors, etc.
- Experience with diesel and gasoline fuel systems
- Experience with EV propulsion systems
- Enhanced knowledge of Microsoft operating systems such as Excel, PowerPoint, Outlook, etc.
- Good communication, judgement and decision-making skills
- Able to work overtime as an on-call basis for after-hours support
- Must complete & pass Blue Bird Academy Associate Level certification within first 6 months of employment
BASIC EDUCATION AND EXPERIENCE REQUIRED
- 5+ years of Medium/Heavy Truck and/or 2+ School Bus repair experience
- 5+ years of experience in diagnostic software use
- Must have or be willing to obtain a Passport for travel to Canada
- Must have or be willing to obtain a CDL Class B permit
- Valid State issued Driver License
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All candidates must be a U.S. citizen or permanent resident.
PREFERRED EXPERIENCE:
- Master Medium/Heavy Truck and/or School Bus ASE Certification (preferred)
WE VALUE
- Ability to anticipate and understand customer needs and provide guidance;
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters;
- Strong project management skills. Exposure to difficult or complex projects a plus;
- Ability to influence stakeholders;
- Effective communication and ability to communicate complex compensation details in a clear manner;
- Flexible workspaces and work hours that help you unleash the best you;
- Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES
- Continued Professional Development
- Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k with match
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
#LI-Onsite
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.License and Certifications
Preferred: Bus Driver CDL
Work Experience
5 years: Experience in diagnostic software use.
2 years: Medium/Heavy Truck (5yrs) and/or School Bus repair experience (2yrs)
