Job#: 2075841

Job Description:

IT Field Service Technician

Apex Systems is immediately hiring for an IT Field Service Technician for a large technical services client! Candidates must be local to Denver Metropolitan, CO/ surrounding areas.

If interested in applying, please email a copy of your updated resume to Melissa at [email protected]

Location: Field Technician will commute to different client sites within Denver Metropolitan region/ surrounding area (candidates must be local).

Candidates must have their own vehicle (mileage reimbursement will be provided).

Contract Duration: 3-6 month contract-to-permanent-hire opportunity

Schedule: Tuesday-Saturday, 9am-6pm MST

Pay Rate: $19-20/hour (depending upon experience)

Requirements:

• Minimum 1-2 years of field service experience
• Hardware repair hands-on experience (printers, PCs, POS, etc.) and break-fix
• Familiar with ticketing systems
• Excellent Customer Service
• Responsible and reliable - ability to show up for work every day and on time,
• Strong communication – verbally, written, and electronically
• CompTIA A+ certification preferred, but not required
• Lexmark certifications and experience are preferred but not necessary, experience with Lexmark printer break-fix and equipment installs a plus
• HP Dell Lenovo also desired but not necessary

Position Overview:

• Field dispatch service for break fix calls including PCs, laptops, printers, POS, and many other assorted products
• Deskside support doing hardware repair, troubleshooting of hardware and software images, IMAC tasks.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Represents client in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.