Field Service Technical Support at Apex Systems, Inc. in Minneapolis, MN

Job#: 2072341

Job Description:

Apex is hiring a Field Engineer in Minneapolis, MN. If you or someone you know is interested, please send your updated resume to Technical Recruiter, Madison Sylvia at [email protected]. Thank you!

Heres a job description based on the details you provided:

Job Title: HPE Hardware and Software Infrastructure Specialist

Schedule: Schedule TBD. During the 16-week training period, hours will be Monday to Friday, 9 AM to 5 PM.

Pay: $22/hr. + potential OT + mileage reimbursement at $0.70/mile.

Note: There is a 16-week training program once hired.

Candidate Requirements:

Must be a U.S. citizen.
Must have your own transportation, insurance, and a valid drivers license.
Must be willing to travel from customer to customer as necessary.
Mileage, tolls, and parking (if any) will be reimbursed using Federal rates. This does not cover parking tickets or other violations.
Must be able to work overtime during installation or rack/stack events.
Must be able to work weekends with advanced notice due to customer installation schedules.

Job Responsibilities:

Resolve HPE hardware and software infrastructure issues (servers, network, security, etc.) using systems analysis techniques and procedures in support of HPE customer’s data centers.
Analyze, troubleshoot, and resolve issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
Understand Data Center IT Operations environment and use software tools to perform day-to-day functions and troubleshooting.
Perform high volume/low impact tasks efficiently and knowledgeably.
Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation.
Proficiently perform data center support tasks with minimal guidance.
Demonstrate hands-on practical knowledge of systems and policies.
Manage operational tasks including resolving escalations and clearing blocking issues to enable continued delivery of datacenter support activities.

Requirements:

Basic understanding of storage theory, server layout, and network concepts.
Mechanical aptitude and ability to follow procedures for component level repairs using ESD best practices.
Good understanding of the general/technical aspects of the job.
Familiarity with different computer applications and ability to navigate software tools as required.
Professional written and verbal communication skills.
Organizational skills and ability to document daily activities.
Successful communication and working relationship with management and peers at all levels.
Teamwork and interpersonal skills.
Willingness to work outside of standard business hours and weekends.
Willingness to travel for out-of-state projects.

Education and Other Requirements:

Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift up to 40 lbs.
Ability to operate manual and power hand tools.
3-5 years of technical experience and an Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.