As an Equine Care Specialist, you will play a vital role in supporting our equine and special markets veterinarians by delivering personalized, high-touch service, expert product guidance, and data-driven account management. Your focus will be on customer engagement, strategic sales support, and strengthening long-term relationships — all contributing to the growth and success of our Equine business. This role is key to our mission of providing equine-specific, concierge-level customer service.

When will you work?

· The hours for this position are Monday-Friday 8:30am-5:00pm

What you’ll do:

Concierge-Level Service to Equine and Special Markets Veterinarians

• Deliver tailored service to equine and special markets veterinarians, ensuring each account receives personalized attention and solutions aligned with their practice needs.
• Develop in-depth knowledge of equine medications, disciplines, and patient care protocols to make expert product recommendations.
• Serve as the point of contact for all account activities, emphasizing first-call resolution and consistent follow-up communication.
• Manage customer inquiries, prescription management, and assist customers with tracking and placing orders.

Account Knowledge & Relationship Management

• Maintain detailed customer profiles in CRM systems, including communication history, order patterns, and service needs.
• Build strong, trust-based relationships with veterinarians, offering value through tailored recommendations and timely support.
• Analyze customer history to anticipate needs and proactively enhance the client experience.
• Ensure high levels of satisfaction by responding promptly to inquiries, resolving issues efficiently, and maintaining clear communication.

Data Entry & Customer Information Management

• Accurately enter and update customer information and records in CRM and internal systems.
• Record all interactions, prescriptions, inquiries, and feedback to ensure transparency and continuity of service.
• Manage prescription intake and the fax queue for timely prescription processing.

Revenue Growth Strategies

• Identify opportunities to promote and upsell equine pharmaceutical products and services.
• Collaborate on targeted sales campaigns and promotions to drive revenue within the equine market.

Collaboration with Account Management Team

• Work closely with the Equine and Special Markets Account Manager to align sales and customer engagement strategies.
• Share insights, trends, and feedback to support the overall customer experience and drive strategic initiatives.
• Ensure a unified and seamless experience for each client by coordinating efforts across departments.

Performance Goals & Metrics

• Consistently meet or exceed individual performance metrics through customer-first service and proactive account management.

Who you are:

• Equine Expertise: Passionate about equine care, with a strong understanding of the unique needs of equine veterinarians.
• Excellent Communicator: Strong verbal and written communication skills to build rapport, share expertise, and resolve issues effectively.
• Customer-First Mindset: Anticipates needs, delivers tailored service, and ensures a high level of client satisfaction.
• Collaborative Team Player: Works well across departments to support unified customer strategies and goals.
• Detail-Oriented & Organized: Able to manage multiple priorities and accounts while maintaining high accuracy and service standards.
• Proactive Problem Solver: Self-motivated with a solutions-oriented mindset and a passion for helping veterinary professionals succeed.

What you’ve done:

• Worked in retail or held Customer Service positions in the past 
• Has acquired or can acquire a Kentucky Pharmacy Technician License. 
• Experience working in the equine industry.
• Experience using Microsoft Office, Outlook, Word, & Excel 
• You have attended some college or have earned a degree 

What’s in it for you:

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company Paid Life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

About Us

Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.

Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.