Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
Allied Universal is hiring a Training and Development Coordinator. The Training and Development Coordinator will plan, organize, and direct a wide range of training activities, including new hire and development programs for employees, and update/create help documents and training material. This role is expected to travel overnight as needed.
RESPONSIBILITIES:
- Provide oversight and guidance for all training programs within assigned customer locations; develop and implement method of measuring the effectiveness of training programs
- Responsible for the learning and development of all operators and officers within the region
- Ensure all services are performed in a professional and consistent manner by all regional team members
- Develop, plan, and deliver training and exercises as necessary for security personnel to improve their protocols proficiency, readiness, and overall team performance
- Create original materials that support the overall training needs of physical security operations
- Provide reports, metrics to management as required
- Evaluate existing technical capabilities and systems to identify opportunities for improvement and efficiencies
- Develop Key Performance Indicators to measure the effective of training
- Communicate and disseminate information, using established communication vehicles, to key partners using best practices
- Take an active role in security projects
- Develop and update equipment and software training videos for use by internal employees and customers
- Develop and update software training manuals, guides, and technical documentation
- Conduct testing to measure individual progress and to evaluate effectiveness of training
QUALIFICATIONS:
- High school diploma or equivalent
- Minimum of three (3) years of experience developing and implementing training and development materials and programs
- Highly computer literate with proficiency in MS Office and related business and communication tools
- Excellent technical aptitude, showing ability to quickly learn new equipment technology and software
- Excellent writing and editing skills, showing ability to write professional documentation for manuals, guides, and technical documents
- Excellent, engaging, and proven training, presentation, and facilitation skills
PREFERRED QUALIFICATIONS:
- Experience in one or more of the following:
- Creating online help software using Robohelp or similar software
- Creating and editing graphics and images in Photoshop software
- Creating software tutorial training videos with Camtasia or similar software
- Video editing with FilmoraPro or similar software
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
