Director, Observability Platform Engineering Technical Lead
Director, Observability Platform Engineering Technical Lead
Job Description
Job Description:
Director, Observability Platform Engineering Technical Lead
The Role
We are seeking a highly experienced, hands-on Technical Lead and Build Owner to lead a dedicated team of software engineers responsible for delivering core platform capabilities within Fidelity's Enterprise Observability Platform.
This is not an SRE role; instead, you will focus on building and evolving the observability platform that Site Reliability Engineering and development teams depend on.
In this role, you will define and drive the Observability Integrations roadmap, emphasizing scalable automation, security-by-design, and enterprise readiness across a complex hybrid-multi-cloud environment. You will lead the design, development, and support of enterprise-grade observability integrations with SaaS solutions such as Datadog, as well as open-source frameworks including OpenTelemetry (OTel) and Prometheus.
The Expertise and Skills You Bring
Technical Expertise
- Bachelor's degree in a technology-related field (Computer Science, Engineering, etc.) or equivalent experience.
- Extensive hands-on engineering experience with Java, Go, and/or Python.
- Deep engineering experience with commercial and open-source observability platforms, including:
- Agent lifecycle management
- Agent release processes
- Platform governance
- FinOps best practices
- Experience designing, enabling, and managing observability capabilities across diverse technology stacks at enterprise scale.
- Strong understanding of observability patterns and practices, including:
- Distributed tracing
- Metrics and logs pipelines
- Synthetics
- Real User Monitoring (browser and mobile)
Leadership & Strategic Skills
- Demonstrated ability to coach, mentor, and lead engineering teams to build scalable, resilient platform solutions.
- Strategic, forward-thinking mindset with a strong ability to identify patterns, simplify architectures, and create long-term platform value.
- Ability to define platform roadmap that blends automation, usability, security, and cost efficiency.
Cloud, Security & Operational Knowledge
- Deep expertise in building and integrating security controls in public cloud environments.
- Strong understanding of modern IT service management practices and enterprise technology landscapes, including:
- Cloud delivery models: IaaS, PaaS, SaaS
- Automation frameworks
- Container platforms
- Auto-scaling and compute orchestration
- Networking, storage, and identity/access management
- Configuration, incident, problem, and asset management
- Logging, auditing, and compliance frameworks
Personal Attributes
- Passion for technology and for delivering platform solutions that solve real business problems using cloudnative architectures.
- Ability to work across organizational boundaries and communicate effectively with technical and non-technical stakeholders.
- Experience with Agentic AI a plus
Certifications:
Category:
Information TechnologyPlease be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Job Description:
Director, Observability Platform Engineering Technical Lead
The Role
We are seeking a highly experienced, hands-on Technical Lead and Build Owner to lead a dedicated team of software engineers responsible for delivering core platform capabilities within Fidelity's Enterprise Observability Platform.
This is not an SRE role; instead, you will focus on building and evolving the observability platform that Site Reliability Engineering and development teams depend on.
In this role, you will define and drive the Observability Integrations roadmap, emphasizing scalable automation, security-by-design, and enterprise readiness across a complex hybrid-multi-cloud environment. You will lead the design, development, and support of enterprise-grade observability integrations with SaaS solutions such as Datadog, as well as open-source frameworks including OpenTelemetry (OTel) and Prometheus.
The Expertise and Skills You Bring
Technical Expertise
- Bachelor's degree in a technology-related field (Computer Science, Engineering, etc.) or equivalent experience.
- Extensive hands-on engineering experience with Java, Go, and/or Python.
- Deep engineering experience with commercial and open-source observability platforms, including:
- Agent lifecycle management
- Agent release processes
- Platform governance
- FinOps best practices
- Experience designing, enabling, and managing observability capabilities across diverse technology stacks at enterprise scale.
- Strong understanding of observability patterns and practices, including:
- Distributed tracing
- Metrics and logs pipelines
- Synthetics
- Real User Monitoring (browser and mobile)
Leadership & Strategic Skills
- Demonstrated ability to coach, mentor, and lead engineering teams to build scalable, resilient platform solutions.
- Strategic, forward-thinking mindset with a strong ability to identify patterns, simplify architectures, and create long-term platform value.
- Ability to define platform roadmap that blends automation, usability, security, and cost efficiency.
Cloud, Security & Operational Knowledge
- Deep expertise in building and integrating security controls in public cloud environments.
- Strong understanding of modern IT service management practices and enterprise technology landscapes, including:
- Cloud delivery models: IaaS, PaaS, SaaS
- Automation frameworks
- Container platforms
- Auto-scaling and compute orchestration
- Networking, storage, and identity/access management
- Configuration, incident, problem, and asset management
- Logging, auditing, and compliance frameworks
Personal Attributes
- Passion for technology and for delivering platform solutions that solve real business problems using cloudnative architectures.
- Ability to work across organizational boundaries and communicate effectively with technical and non-technical stakeholders.
- Experience with Agentic AI a plus
Certifications:
Category:
Information TechnologyPlease be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
About Fidelity Investments
At Fidelity, since our founding in 1946, we have been dedicated to strengthening and security our clients’ financial well-being through exceptional service and innovative solutions. We empower over ~50 million people to achieve their most important financial goals, manage employee benefit programs for nearly 24,000 businesses, and support more than 16,000 wealth management firms and institutions with cutting-edge investments and technology. Our diverse business portfolio and independence provide us with a comprehensive view of the market and the stability to deliver long-term value for our customers. As the financial industry evolves and customer needs grow more complex, Fidelity continues to reinvent, innovate, and transform to meet the challenges of tomorrow’s financial landscape.
*Specifically serviced by our Clearing & Custody team within Fidelity Institutional
Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. To learn more about temporary positions at Fidelity Investments, visit FidelityTalentSource.com.