At The Coca-Cola Company, we are in pursuit of becoming an even more consumer-centric total beverage company. Beverages are a growing and vibrant industry with long-term growth opportunities well into the future. In this role you’ll be responsible for interfacing with account teams and customers to configure and own fulfillment of account-based equipment, service and supply chain solutions to support our customer value-creation strategy. Working closely with the sales team and our customers, this candidate will play a key role in driving beverage quality, revenue and profit for the system. We’re looking for someone with strong customer service experience and the ability to deliver results.
What You’ll Do for Us
Develop a localized plan to execute key quality and operational initiatives and share best practice iterations with the Operations Team for maximum efficiency.
Leads the operational area as it relates to customer selling efforts of operational products & services and customer stewardship.
Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing).
Lead equipment & service cost management at annual business plan meetings.
Ensure maximized beverage quality and dispenser uptime within the customers’ outlets.
Create and execute solutions to solve complex customer issues.
Identify critical in-outlet best practices and deploy standard operating procedures that consistently maintain brand standards across all served locations.
Create and manage in-outlet crew training programs and incentives.
Identify, address and resolve complex problems with end-to-end solutions that may require collaboration with team members, Company associates, Customer corporate representatives or third-party suppliers.
Support national deployment programs that are created by Customer or internal stakeholders.
Manage restaurant equipment recommendations for top beverage quality along with the day to day reactive and planned equipment service.
Conduct regular business stewardship reviews with customers to provide consultation on equipment resource allocations, crew best practices and future business planning to positively impact franchisee financial performance and beverage quality/sales.
Qualification & Requirements
Bachelor’s degree in Business or related field
3+ years of customer management experience or customer operational management experience is required.
Previous experience in a face to face customer sales or operations role calling on senior level buyers, general operations experience and project management experience are all ideal
Experience working with data, specifically manipulation and analysis is needed
Prior experience in combination of customer facing roles, sales operations, supply chain and bottler relationship management are ideal
Must possess a demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations
Supply chain metrics, Lean/CI, Six-Sigma, process improvement, collaborative selling, negotiation, project management, portfolio management, performance reporting, beverage industry with strong exposure to warehouse delivery and DSD are all ideal
Must be able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
The ability to create a strategic plan that addresses customer needs while also driving company profitability is required
What We Can Do For You
Iconic & Innovative Brands: In our portfolio of over 250 products, we offer a variety of widely known & popular brands including Coca-Cola, Simply, Fairlife & Topo Chico.
Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.
Skills:
Leadership; User Experience (UX); Influencing; Relationship Building; Decision Models; Experimentation; Analytical Thinking; Prioritization; Apply an Enterprise Mindset; Data Planning; Customer Knowledge; Active Listening; Data to Insights; Business Insights; Data Analysis; Group Problem Solving; Data Strategies; Decision Making; Future Back Thinking; Process Improvements; Industry Knowledge; Agile; Technology Trends; Solutions Selling