Our client in Norwalk, CT is seeking a Digital Experience Manager. Our client will consider candidates who are willing to relocate to southern Connecticut! Looking for more space? Access to a breezy waterfront, coastal charm, access to nature, yet still easy distance from NYC? Look no further!
The role is 55% digital experience strategy and execution, 25% customer insights and data analysis, 15% customer journey optimization, and 5% customer advocacy and support!
Responsibilities:
-Support the development and implementation of a digital customer experience strategy to improve user satisfaction and retention.
-Collaborate with various teams to drive and support initiatives that enhance the digital customer journey.
-Execute targeted strategies for customer segmentation, personalized messaging, and tailored content across digital channels.
-Analyze customer data, digital behavior, and feedback to identify trends, pain points, and improvement opportunities.
-Use insights from surveys, user testing, and analytics to optimize digital touchpoints and improve user satisfaction.
-Map and evaluate customer journeys across web, mobile, and other digital channels to identify friction points and improvement opportunities.
-Conduct A/B testing, user testing, and other research to enhance key areas of the digital experience.
-Collaborate with UX/UI designers to refine user flows and enhance overall usability.
-Assist in resolving customer issues related to the digital experience and proactively identify potential pain points to prevent future issues.
Qualifications:
-Minimum of 3 years of experience in e-commerce and digital marketing / DCX
-Strong analytical, verbal and written communication and interpersonal skills
-Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
-Problem-solving mindset and ability to prioritize tasks.
-Strong understanding of digital marketing, customer experience (CX) principles, and user experience (UX) design.
Competency in MS Windows, MS Word, MS Outlook, MS Excel, Analytics tools (Google Analytics, Tableau), Project -Management platforms (Jira, Asana)
-Strong work ethic and willingness to take ownership
-Ability to work independently
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
jennifer.scott@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : JS47-1856625 -- in the email subject line for your application to be considered.***
Jennifer Scott - Lead Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 06/13/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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