Desktop Support Technician - San Diego at Apex Systems, Inc. in San Diego,, CA

Job#: 2066270

Job Description:

Apex Systems is hiring for a Break/Fix Technician in San Diego to support our IT Client. If you or someone you know is interested, please feel free to send your resume to Recruiter Madison Sylvia at [email protected]. Thank you!

Job Description: IT Support Technician

Location: 6910 Carroll Canyon Rd, San Diego, CA 92121

Pay Rate: $23/hr.

Position Type: Long-term, multi-year contract

Training: First week of training in Long Beach (hotel and rental car booked by Apex or mileage reimbursed)

Job Summary: We are seeking an experienced IT Support Technician to provide restoration services to PCs and in-scope peripheral devices. The technician will troubleshoot, upgrade, install, and support hardware and software at the desktop level. This role requires a proactive approach to troubleshooting and project-related activities, including refresh, migration, and upgrading of software or entire operating systems. The technician will be the sole tech at a small site and will occasionally cover a naval base 40 miles away (mileage expenses covered).

Key Responsibilities:

Provide restoration services to PCs and in-scope peripheral devices.
Troubleshoot, upgrade, install, and support hardware and software at the desktop level.
Perform maintenance of hardware and parts replacement.
Conduct Install, Move, Redeploy, and Dispose activities in coordination with established policies and guidelines.
Execute desktop and laptop refreshes.
Perform PC imaging.
Engage in proactive troubleshooting.
Participate in project-related activities, including support for refresh, migration, and upgrading of software or entire operating systems.
Coordinate with clients and end users on expectations and availability to conduct Managed Client Services.
Provide Go Live support.
Conduct assessments.
Assist in the coordination of refresh activities as directed.
Maintain inventory of devices and/or peripherals.
Provide in-scope hardware/software/peripheral break/fix services in designated customer IT Service Centers (ITSC).

Qualifications:

Proven experience in IT hardware support.
Ability to work 100% onsite with no restrictions that would prevent completion of physical requirements (lifting up to 35 pounds and standing/being on feet for almost the entire day).
Must possess one of the following documents for “U.S. Person” verification:
United States Passport or Passport Card
Original or certified copy of U.S. birth certificate issued by a State, county, municipal authority, or territory of the U.S. bearing an official seal (Puerto Rican birth certificate issued on/after July 1, 2010)
Certificate of U.S. Citizenship (Form N-560 or N-561)
Certificate of U.S. Naturalization (Form N-550 or N-570)
U.S. Permanent Resident Card (Form I-551) - Non-U.S. Passport with unexpired temporary I-551 Stamp
Certification of Birth Abroad (Form FS-545), Certification of Report of Birth (Form DS-1350), or Consular Report of Birth Abroad (Form FS-240) issued by the U.S. Department of State
Form I-94/Form I-94A or other U.S. Government issued document indicating refugee or asylee status.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.