Supervises assigned operations for multiple or more complex departments providing ambulatory patient care services; ensuring that staff provide high quality, accessible, cost effective care and patient-focused services to members across the continuum which comply with local, state, and federal requirements; implementing and maintaining clinical practice standards, budgets, and staff development; delivering nursing/patient care services that add value, are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards/performance measures.

• Supervises daily operations and ensures staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, and federal, state and local requirements.


• Implements and maintains patient care and quality service standards to meet members and internal clients expectations.


• Acts as patient advocate resolving patient care issues.


• Recommends and evaluates processes to improve systems and patient care results across the continuum of care.


• Assists in developing and monitoring budgets and resource allocations.


• Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.


• Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.


• Assists in providing on going staff development.


• Implements and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.


• Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.


• Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.

• Minimum two (2) years of management or supervisory experience (which can include lead/charge experience).

• Bachelors degree in health care, public or business administration, or related field OR four (4) years of experience in a directly related field.
• High school diploma or General Education Development (GED) required.

• N/A

• Demonstrated interpersonal skills; knowledge of ambulatory care practices/operations/issues.
• Knowledge of applicable regulatory requirements.
• Ability to demonstrate proficiency with electronic health record as indicated within six months of hire.
• Must be able to work in a Labor/Management Partnership environment.

• Healthcare management experience.
• License in the state of WA as a Registered Nurse, Nurse Practitioner, Physician Assistant, or other health care area related license.