Build your future with Volt!

Volt is immediately hiring for a Lead Dispatch Coordinator, at Tucker, Georgia 30084.

As a Lead Dispatch Coordinator, you will be responsible for:

This is a dispatch-heavy role in a fast-paced delivery warehouse - not typical customer service job. The Lead CSR acts as the central point of communication between our in-home driver teams, their contractor leadership, and Client operations. This role is all about real-time problem solving, clear communication, and accountability.

Key Responsibilities:

Dispatch & Route Oversight

Monitor 30-40 daily routes and stay in direct phone contact with driver teams during deliveries
Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant
Maintain real-time awareness of route exceptions, delays, and customer escalations

Customer Escalation Support

Communicate with customers during in-home deliveries when drivers need assistance explaining services
De-escalate complaints and clarify expectations
Act as a liaison between the customer and driver teams to preserve the experience and protect the brand

Warehouse Check-In Support (Primarily 2nd Shift)

Direct driver teams returning from their routes on trash segregation and haul-away drop zones
Ensure drivers complete the check-in process before leaving
Identify and report any non-compliance or missing assets

Team Leadership & Communication

Serve as lead over CSR support staff during shift; provide direction and escalation support
Capture daily service disruptions, late departures, and unscanned badges
Share key issues and recommendations with the Ops Manager for follow-up

Schedule:
Must be available Friday and Saturday - this is a 6-day operation (Mon-Sat) with Sunday off guaranteed
- Flexibility to work either: First Shift: 6:00 AM - 2:30 PM/Second Shift: 12:00 PM - 8:30 PM
- May rotate shifts based on operational need.

Requirements

Fluent in Spanish and English - must be able to speak, listen, and translate clearly in both languages
3+ years in dispatch, field operations, or logistics (appliance/furniture preferred)
Strong phone presence - assertive, calm under pressure, and capable of influencing others
Comfort working in a warehouse environment with live driver communication
Reliable and professional demeanor - this is a customer-facing position, even if you're behind the scenes

Preferred Experience

Prior work in appliance installation, furniture assembly, or handyman/trade roles
Previous leadership experience in a dispatch, warehouse, or delivery setting

Familiarity with Descartes Route Planner, CLX, or other TMS systems.

Shrey Bhatt
732-256-8710
Shrey.bhatt@Volt.com

Pay Range: $19.00/hr. - $21.00/hr.

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.