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Data Analyst
Houston, TX
May 21, 2025
Full Job Description
Client: American utility company Title: Senior Data Analyst, Customer & Analytics Location: Houston, TX (Hybrid: Monday, Tuesday, Wednesday in-office) Type of opening: Contract (with strong potential for extension and conversion to permanent) Contract length: 3 months with extensions to follow, possibility of full-time conversion Pay rate: $40/hr to $45/hr Day-to-Day:
  • Serve as the primary support for call center reporting, focusing on building reports around critical metrics for the Call Center, such as:
    • Average Handle Time (AHT), abandoned calls, agent performance, transfer time, wait time, and speed to answer.
  • Analyze call center data to identify performance trends and areas for improvement, using these insights to support training initiatives.
Must Haves:
  • 5-7 years of experience in data analysis and reporting.
  • Call center environment experience is the top priority, including direct experience with call center reporting and metrics.
  • Major call center software.
  • Proficiency in Tableau for front-end reporting (90% of their current reporting environment).
  • Strong ability to write complex SQL queries within Cloud Platform (GCP), including maintaining existing views and creating new ones.
  • Understanding of how data moves from source systems into data warehouses (specifically to BigQuery), even if not performing the backend work directly.
PDN-9ef79bce-c55c-4366-94c9-122e34d0698d
Job Information
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Other
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Data Analyst
Collabera
Houston, TX
May 21, 2025
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