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Full Job Description
BlueVolt is a leading e-learning provider, simplifying digital and in-person training through our innovative SaaS platform. We empower businesses to train anytime, anywhere, driving growth, culture, and operational success.
Why BlueVolt? Join our fast-growing, innovative team! We're looking for ambitious individuals eager to grow in a supportive, dynamic environment.
Customer Support Specialist Benefits:
- Health, Dental, and Vision Insurance
- Health Reimbursement Account (HRA) & Flexible Spending Account (FSA)
- SIMPLE IRA with company match
- Generous PTO & holidays
- Company-paid life insurance
- Professional development opportunities
Customer Support Specialist Responsibilities:
- Provide expert customer support via live chat and email, maintaining high service standards
- Troubleshoot BlueVolt software issues and offer step-by-step guidance
- Resolve B2B and B2C customer inquiries quickly and professionally
- Manage support tickets, balancing customer satisfaction with company needs
- Ensure platform proficiency and meet service level commitments
- Collaborate with team members, account managers, and leadership to improve processes
- Perform other tasks as assigned based on performance
Customer Support Specialist Requirements:
- Must work in-office, 8 hours/day
- College degree or equivalent experience in a support/help desk role
- Experience handling customer inquiries in a ticketing environment
- Strong knowledge of PC applications, internet browsers, and Microsoft 365
- Familiarity with web-based ticketing systems
- Basic understanding of computer and system configurations
Soft Skills:
- Adaptable: Open to feedback and can manage competing demands
- Communicative: Clearly conveys ideas and listens actively
- Cooperative: Resolves conflicts effectively, works well with others
- Customer-Centric: Empathetic, professional, and prompt in addressing concerns
- Dependable: Punctual and responsible with tasks
- Problem-Solver: Efficiently resolves issues with attention to detail
- Committed: Long-term focus with a drive for personal and professional growth
This role does not involve supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations are available.
Compensation details: 50000-60000 Yearly Salary
PIcc791b97e0e8-29448-37256524
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