Job#: 2075791

Job Description:

Apex Systems is currently seeking a Customer Service Representative for one of our top Medical Device clients in Eden Prairie, MN.

?Title: Customer Service Representative (CSR)

This is a customer/sales support service representative position responsible for professionally responding to telephone and E-mail inquiries from customers regarding our products and services. Our customers are defined as clinics, laboratories, doctors, dentists, research and academic institutions from across the United States and Canada. The Customer Service Representative (CSR) is responsible for solving problems and educating customers about our programs and procedures. CSR’s are also responsible for documenting all customer interactions in the appropriate computer system. CSR’s must have excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks.

Responsibilities:

• Promptly answers, screens, and processes telephone inquiries with strict adherence to laboratory policies and procedures and appropriate triaging of calls to team members

• Provides concise information on the business mode and clinical testing portfolio.

• Collects and enters new account intake information into the appropriate lab service software system.

Documentation is to be concise, thorough, and accurate.

• Works closely with laboratory personnel, clinical specialists, operations, accounting, informational technology

and senior management to better serve our clinical partners.

• Attends and actively participates in internal meetings relevant to customer service.

• Responds to dissatisfied callers in a professional manner.

• Performs administrative duties pertinent to all company business.

• Other duties and special projects that are assigned by management.

Service Delivery Expectations:

• Customer service oriented.

• Meets the Service standards in all categories on a monthly basis.

• Team player.

• Meets the expectations of our customers in providing excellent service.

• Demonstrates positive customer relationship skills with all telephone and E-mail encounters.

• Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.

• Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.

• Promotes sense of pride and positive interpersonal relations among all team members.

• Exhibits commitment to effective problem solving techniques when issues arise.

• Arrives at workstation on time and ready to work.

Basic Minimum Qualifications:

• Candidate must live in the Minneapolis area and be able to work from the corporate office in Eden Prairie, MN

• Bachelors Degree required but will accept an Associates Degree if stellar candidate is presented.

• One (1) year experience in a laboratory or medical customer service environment.

• Basic computer skills that include a combination of experience in a Windows Operating System, E-mail, and

data entry.

• At least six months phone experience in a previous job or volunteer position.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.