Build your future with Volt!

Volt has a client that is immediately hiring for a Customer Service representative in Lake Zurich IL Hybrid

As a Customer Service representative, you will,
Act as the primary contact for the technical service contact center, supporting the Medical Device business. Accurate data entry of spare parts orders, service call creation for repairs, field corrective actions, installations, depot repairs and preventive maintenance from customers and internal field personnel.

Responsibilities
1.Answer 800-line calls and make outgoing calls.
2.Create service requests for repair, preventive maintenance, assist, Depot, and non-repair.
3.Identify and report potential complaints per criteria on service orders.
4.Pursue and dispatch service orders to Field staff within designated timeframe.
5.Create Installation requests and coordinate hardware installation communication.
6.Support Plasma Business Unit Hotline, completion of Service Orders and opening Hotline notifications for roll-over calls.
7.Assist in maintaining Depot Daily reporting, and customer follow up.
8.Perform data entry of spare service part orders, and FOC orders, and delivery complaints. Handle Spare Part expediting process via Late Transaction & Part Chasing.
9.Handle spare part "Re-Stock" from FSE trunk stock to warehouse.
10.Perform Daily SAP Part Movement for inventory purposes.
11.Creation and update of Preventative Maintenance Plans.
12.Assist in updating Equipment Master Record in reference to ZVInstall, Hardware Forms, Scraps and device transfers.
13.Completion and maintenance of daily SharePoint requests.
14.Perform daily/weekly and monthly reports in SAP.
15.Creation of weekly on-call/vacation assignment schedule.
16.Support/interact with Technical Assistance, Hotline Team, Plasma Business Unit and other business units as needed (i.e. Commercial Ops, Finance, Marketing, IT, etc.).

Thank you!

SARA ALMAS
+1 470-226-3252
Salmas@volt.com

PAY RANGE AND BENEFITS:
Pay Range*: Between $18- $ 20 per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.