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Full Job Description
Position Details:
Job Title: Customer Service Representative - Bilingual Spanish
Location: Austin, TX 78727 - 100% On-site
Duration: 6 Months + Possible Extension
Schedule: Mon-Fri: Any 8-hour shift from 7 am to 7 pm
Pay rate: 22/hr
Start Date: ASAP - Apply Now!
Note:
- Must be local to Austin. 100% onsite work, based on business needs and/or performance, which may change to remote in the future if qualified. We are unable to accommodate schedule change requests during the first 90 days.
- This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous, and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
- Must have at least 6 months of experience in a high-volume Contact Center environment.
- Remained at their past positions for 1 year+ to show a positive work history
Job Information
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