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Customer Service Representative
Austin, TX
May 7, 2025
Full Job Description
Position Details: Job Title: Customer Service Representative - Bilingual Spanish Location: Austin, TX 78727 - 100% On-site Duration: 6 Months + Possible Extension Schedule: Mon-Fri: Any 8-hour shift from 7 am to 7 pm Pay rate: 22/hr Start Date: ASAP - Apply Now! Note:
  • Must be local to Austin. 100% onsite work, based on business needs and/or performance, which may change to remote in the future if qualified. We are unable to accommodate schedule change requests during the first 90 days.
Job Description:
  • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
  • Assists with problem resolution, as needed.
  • Responds to phone inquiries in a prompt, courteous, and concise manner.
  • Documents all encounters in clear and concise online logs.
  • Transfers callers to other Call Center units as needed.
  • Meets individual performance standards.
  • Performs other duties as may be assigned by management.
  • Attains and maintains strict required attendance and performance metrics.
  • Must have at least 6 months of experience in a high-volume Contact Center environment.
  • Remained at their past positions for 1 year+ to show a positive work history
PDN-9edb7211-555c-4e49-970d-1c7073f916cd
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Customer Service Representative
Collabera
Austin, TX
May 7, 2025
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