Are you a highly motivated individual with a passion for helping others? Do you thrive in a team-oriented environment where your contributions make a real difference? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk II!

As a Customer Service Clerk II, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
• Processing utility account information and payments with accuracy.
• Collaborating with team members to enhance customer satisfaction.
• Providing support for community outreach programs and initiatives.
• Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.
• Assisting delinquent customers with accounts and setting up payment plans
• Processing and tracking daily collection field actions
• Reviewing bankruptcies, return checks and stop payments

The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:

• Strong communication and interpersonal skills.
• A proactive approach to problem-solving and customer assistance.
• The ability to work collaboratively in a dynamic team environment.
• Previous experience in customer service (preferred but not required).
• Previous experience in collections.
• Strong ability to negotiate payment arrangements with customers within departmental established guidelines.
• Personal traits that embrace the City's C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.

As a Customer Service Clerk II:

• Be part of a team that values your contributions and encourages professional growth.
• Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
• Benefit from comprehensive health plans, retirement options, and opportunities for advancement.

If you're ready to take on a rewarding role where you can help others and work alongside a passionate team, we want to hear from you!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.PDN-9ee7effe-e332-491e-bd70-ac123bb85418