Job Description
At the Department of Public Utilities, customer service is more than answering questions-it's helping residents and businesses access essential services that support their daily lives. In this role, you will assist customers with utility account inquiries, process account transactions, evaluate account concerns, and help identify appropriate resolutions. You'll be part of a team that values professionalism, collaboration, and service excellence while making a meaningful impact on the Chesapeake community.
What You'll DoAs a Customer Service Clerk II, you will:
- Assist customers in person and by phone with utility account inquiries and service requests.
- Evaluate customer concerns and assist with determining appropriate account resolutions.
- Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
- Research meter readings, water consumption, billing activity, and account information to answer customer inquiries.
- Prepare, maintain, and update customer records, reports, and related documentation.
- Process incoming correspondence and maintain accurate account records within the utility billing system.
- Access and review available information sources to provide timely and accurate customer assistance.
- Balance account information, process payments, and perform related clerical and customer service duties.
- Collaborate with team members and other City departments to provide excellent customer service.
What We're Looking ForThe ideal candidate will possess:
- Strong customer service, communication, and interpersonal skills.
- The ability to evaluate information and assist customers in resolving account concerns.
- Strong attention to detail and accuracy when handling financial transactions and account records.
- The ability to prioritize work and manage multiple tasks in a fast-paced environment.
- Experience working with computerized systems and standard office software.
- Experience in customer service, utility billing, bookkeeping, cash handling, or administrative support is preferred.
- A commitment to the City's C.A.R.E.S. values: Courteous, Attentive, Resourcefulness, Empowered, and Stewardship.
The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
At the Department of Public Utilities, customer service is more than answering questions-it's helping residents and businesses access essential services that support their daily lives. In this role, you will assist customers with utility account inquiries, process account transactions, evaluate account concerns, and help identify appropriate resolutions. You'll be part of a team that values professionalism, collaboration, and service excellence while making a meaningful impact on the Chesapeake community.
What You'll DoAs a Customer Service Clerk II, you will:
- Assist customers in person and by phone with utility account inquiries and service requests.
- Evaluate customer concerns and assist with determining appropriate account resolutions.
- Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
- Research meter readings, water consumption, billing activity, and account information to answer customer inquiries.
- Prepare, maintain, and update customer records, reports, and related documentation.
- Process incoming correspondence and maintain accurate account records within the utility billing system.
- Access and review available information sources to provide timely and accurate customer assistance.
- Balance account information, process payments, and perform related clerical and customer service duties.
- Collaborate with team members and other City departments to provide excellent customer service.
What We're Looking ForThe ideal candidate will possess:
- Strong customer service, communication, and interpersonal skills.
- The ability to evaluate information and assist customers in resolving account concerns.
- Strong attention to detail and accuracy when handling financial transactions and account records.
- The ability to prioritize work and manage multiple tasks in a fast-paced environment.
- Experience working with computerized systems and standard office software.
- Experience in customer service, utility billing, bookkeeping, cash handling, or administrative support is preferred.
- A commitment to the City's C.A.R.E.S. values: Courteous, Attentive, Resourcefulness, Empowered, and Stewardship.
The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
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