Our client, a robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator to manage customer inquiries, process orders, handle complaints, and provide administrative support. This is a hybrid role, 3 days in office and 2 from home, with the hours 8:00am-4:30pm. This is a 6-month contract with potential to extend. The compensation from this role ranges from $30 per hour depending on level of experience. Qualified candidates are encouraged to apply today for immediate consideration.

Responsibilities

Interact with customers, providing information and addressing inquiries about products and services. Resolve customer complaints effectively.
Process customer orders, returns, and exchanges accurately and efficiently, focusing on warranty and spare parts orders.
Handle warranty claims from initiation to resolution, including verifying claim eligibility, coordinating repairs or replacements, and maintaining warranty records.
Work closely with the supply chain team to ensure the timely availability and delivery of spare parts. Assist in managing inventory levels to prevent shortages and delays.
Oversee the distribution of spare parts to customers, ensuring accuracy and timeliness. Coordinate with logistics providers to track shipments and resolve any delivery issues.
Provide administrative support to the customer service team, including preparing reports and maintaining documentation related to warranties, supply chain activities, and spare parts.
Maintain and update customer records in the database, including information on warranties and spare parts transactions.
Coordinate with other departments to ensure seamless service delivery and resolve any customer issues.
Monitor and track customer service metrics related to warranties, supply chain, and spare parts, identifying areas for improvement.
Assist in developing and implementing customer service policies and procedures, particularly those related to warranty and spare parts management.
Participate in training sessions to stay updated on products, services, and customer service best practices, with a focus on warranty processes and supply chain operations.

Qualifications:

Associate's or Bachelor's degree preferred in business administration, supply chain management, or related degree.
Proven experience in a customer service or administrative role, with experience in warranty management, supply chain, or spare parts distribution being a plus.
Excellent verbal and written communication skills.
Strong problem-solving skills and attention to detail.
Proficient in Microsoft Office Suite and customer service software (e.g., CRM systems).
Familiarity with supply chain and inventory management software is a plus.
Ability to handle multiple tasks and prioritize effectively.
A positive attitude and a strong commitment to providing outstanding customer service.
Ability to work independently and as part of a team.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)