What you’ll do: 

• Deliver customer service with kindness, empathy, understanding, and patience 
• Efficiently navigate patient and prescriber profiles across systems 
• Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions. 
• Cohesively work with a team, as well as independently 
• Ability to interact with team members across pharmacy and fulfillment facilities. 
• Maintain a positive and professional attitude while keeping our pet patients and customers front and center. 

Who you are: 

• Has acquired or can acquire a New Jersey Pharmacy Technician License. 
• A coachable, quick learner who is comfortable with change 
• A compassionate and caring individual who loves animals and those that care for them 
• Able to demonstrate strong attention to detail and willingness to adhere to procedures 
• Self-motivated and energized; excelling in a fast-paced environment 
• An effective and persuasive communicator 
• Computer-savvy, navigating the internet with ease 
• A reliable co-worker with a positive, professional attitude. No exceptions! 
• Basic calculations are easy for you to perform 
• A high school graduate or equivalent 

Automatic Bonus Points: 

• You have worked retail or held Customer Service positions in the past 
• You have prior contact center experience 
• You have working knowledge as a pharmacy technician 
• You have worked as a veterinarian technician or similar role 
• You are comfortable working with Microsoft Office, Outlook, Word, & Excel 
• You have attended some college or have earned a degree 
• You can speak Spanish - Bilingual 

What’s in it for you:

• A comprehensive benefits package that includes health, dental, and flexible spending accounts 
• Competitive base salary with uncapped commission structure 
• 401(k) retirement plan with a generous company contribution to help you save for the future 
• Company Paid Life and disability insurance 
• Access to voluntary insurance options 
• A generous paid time off program that increases every year 
• Tuition reimbursement 
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!