MUST BE LOCATED IN EITHER ST LOUIS OR BIRMINGHAM. 

Hybrid Work Schedule -- 3 Days in the Office / 2 Days Work from Home.

The Product Owner ( Customer Digital Strategy)  will be responsible for developing and implementing comprehensive digital strategies that enhance customer experience and engagement. This role focuses on leveraging data-driven insights to optimize digital marketing efforts and improve overall customer satisfaction.

Key Responsibilities

• Develop and execute digital strategies to improve customer experience across all digital channels.
• Analyze customer data to identify trends and insights that inform marketing strategies.
• Collaborate with cross-functional teams to ensure alignment of digital initiatives with business objectives.
• Manage and optimize content across various Content Management Systems (CMS) to enhance user experience.
• Oversee e-commerce operations and ensure a seamless shopping experience for customers.
• Utilize SEO and SEM strategies to increase online visibility and drive traffic to digital platforms.
• Engage with stakeholders to gather requirements and feedback for continuous improvement of digital initiatives.
• Implement analytics tools to track performance metrics and measure the effectiveness of digital campaigns.
• Apply project management methodologies to ensure timely delivery of digital projects and initiatives.
• Lead change management efforts to adopt new digital tools and practices within the organization.

Qualifications

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Proven experience in customer experience strategy and digital marketing roles.
• Strong analytical skills with a focus on data analysis and interpretation.
• Experience with User Experience (UX) design principles and best practices.
• Knowledge of Customer Relationship Management (CRM) systems and their application in digital strategy.
• Familiarity with Content Management Systems (CMS) and e-commerce platforms.
• Hands-on experience with social media marketing and online advertising (SEO, SEM).
• Excellent project management skills with experience in Agile methodologies.
• Strong communication and stakeholder engagement abilities.
• Experience in change management and driving digital transformation initiatives.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to:

allie.gribble@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : AG24-1842306 -- in the email subject line for your application to be considered.***

Allie Gribble - Senior Delivery Strategist

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.



This job was first posted by Creative Circle on 02/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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