Job#: 2078384
Job Description:
Job Title: Computer Support Technician
Contract: 6 – 12 month contract with a potential for fulltime conversion
Pay: $18.00 - $25.00 (based on years of experience)
SCA: This role is eligible for SCA fringe pay on top of the hourly pay rate
On-Site Location:
- Chesapeake VA, 23320
- 5 days onsite
Job Details:
· Provides customer technical assistance and support for all users at a Tier 1 & 2 level to support a full range of IT systems and applications. Ascertains extent of problem and initiates resolution (i.e. software, hardware, connectivity, etc.). Document Help Desk calls, troubleshoot user problems as required and assist customers with hardware and software.
· Maintain a business IT knowledge of the retail environment to include POS (Point of Sale) terminals, Credit devices, Credit Processors, Gift Card Processors, Store scales and mobile payments for the purpose of troubleshooting.
· Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.
· Installs, assembles and configures servers, computers, registers, network printers, routers, network infrastructure, WIFI equipment and peripherals.
· Performs a wide assortment of upgrades of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards.
· Update and monitor Help Desk tickets using an IT ticket monitoring system.
· Performs preventative maintenance and recommends preventative measures as warranted.
· Perform and maintain backup procedures for the network and POS.
· Provide after hours on-call rotational support for HQ and CGX operations. (As Needed)
· Provide Helpdesk support when Disaster Recovery/COOP Plans go into effect.
· Maintain and manage IT inventory. Update IT inventory schedule when receiving or shipping hardware. Prepare and ship hardware to sites and perform site visits, when necessary, to install hardware and software. When onsite visits are not necessary, provide detailed, written verbiage and instructions and provide phone assistance to install hardware and software.
· Assists the CIO, IT Network, IT Applications and IT Security staff with planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
· Assists the IT Lead Store Systems Specialist with maintaining hardware or software for the Store Systems; maintains current knowledge of hardware, software and POS technology and recommends modifications as necessary.
· Performs other related duties as assigned.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.