The Community Service Officer (CSO) position is a uniformed, non-sworn employee in the Airport Police Department. Duties include providing traffic direction, enforcement of parking regulations, and maintaining high visibility in front of the airport terminals and arrival and departure roadways. CSO's provide customer service to the public and must interact professionally and appropriately as a representative of the Airport Police Department.
 
This a great position for those who are actively working towards becoming a police officer.

This position might also be a good fit if you:

• Are willing and able to spend a majority of your time working to manage traffic near and around the airport terminals;
• Are interested in working in a unique law enforcement environment;
• Are looking for an interesting way to provide great customer service;
• Would enjoy working with the traveling public on a daily basis;
• Can handle stressful situations;
• Like to be physically active at work;
• Don't mind working outdoors in all weather conditions;
• Like to work both independently and as part of a team;
• Are willing to use your talents to contribute to the safety and security of this dynamic airport community.

• Criminal convictions
• Poor work history
• Unsatisfactory motor vehicle driving history
• Actions affiliated with bias
• Controlled substance abuse
• Misrepresentation, falsification or omission of application or background information

About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation's largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC's airports connect the region to the world and showcase Minnesota's extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.

• Direct the traffic flow in front of the terminal buildings, concourses, and other areas at MSP Airport (primary duty)
• Respond to public requests for service
• Identify and report criminal activities
• Enforce parking regulations to include issuing Hennepin County Citations when appropriate
• Assist in traffic control at accidents and special events
• Support the Airport Security Plan as required
• Pick up and deliver correspondence for the department including evidence delivery to MN BCA
• Assist Police Department staff on a variety of tasks and projects
• Perform other duties as assigned that do not require a sworn police officer which may include:

• Assist Police Officers in conducting vehicle impounds/inventory searches on related calls for service
• Releasing impounded vehicles and secured property to rightful owners
• Assist Police Officers on maintaining perimeter security of crime scenes or critical incidents
• Assist Police Officers in conducting alcohol and tobacco compliance checks of local businesses
• Respond to animal complaints in nonconfrontational situations
• Assist Police Officers in conducting criminal bookings for in-custody arrests (fingerprinting/photographs)
• Writing thorough well documented reports in the departments records management system

Individual Contributor (IC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

• High school graduate or equivalent
• Possess or eligible to obtain a valid, state-issued driver's license
• Currently certified or able to become certified in Standard Multimedia First Aid or equivalent level certification within 90 days of employment (will train upon hire)
• Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged period
• Ability to work non-traditional hours including weekends, holidays and overtime as required
• Clear and articulate written and oral communication skills
• Candidates who are offered employment will be required to pass, prior to appointment, a pre-offer job related assessment, a background investigation, obtain a MAC badge, and a medical examination

• Currently enrolled in an approved criminal justice, law enforcement, or related degree program
• Previous work or volunteer experience in the law enforcement field
• One year or more experience in customer service with direct contact in dealing with the public
• Ability to communicate effectively in a second language