This job is expired.
Hyatt Hotels Corporation
Commercial Services Coordinator
New York City, NY
Feb 1, 2025
Full-time
Full Job Description

Hyatt Grand Central New York

The Commercial Services Coordinator is responsible for providing administrative support to the Group Services Manager, Sales Team, and Revenue Team. This position plays a critical role in ensuring smooth operations by coordinating group bookings, monitoring and analyzing sales and revenue reports, and assisting with overall communication and project management. The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to work collaboratively with various departments. The salary range for this position is $58,500- $65,000.

Sales & Group Service Responsibilities:

  • Send introductory emails to clients, providing initial information and outlining key steps in the booking process.
  • Send reminder emails to clients ahead of critical deadlines such as group cut-offs, payment deadlines, etc.
  • Manage and regularly update the group rooming list and “group room calculator” to ensure accuracy and clear communication.
  • Draft, review, and finalize group resumes to ensure they meet client specifications and hotel requirements.
  • Process reservation changes as requested by clients, ensuring the updates are reflected in the system.
  • Verify the deposit/payment status for each group reservation to ensure timely payments.
  • Create estimates as needed, ensuring clients are accurately informed of potential costs.
  • Create and manage the PM# (Posting Master) after a booking is confirmed as definite.
  • Set up and share web links for group bookings, ensuring easy access for clients to book their rooms.
  • Send WOH Points email to clients, providing information about loyalty points and benefits.
  • Manage Group Block in Opera (property management system) to ensure availability and accuracy.
  • Attend daily sales meetings to stay aligned with team objectives and updates.
  • Attend weekly OPS (Operations) meetings to provide updates and receive relevant information for client bookings.
  • Perform electronic filing by creating and maintaining group folders and records for easy reference and organization.
  • Assist in sales coordinator duties such as sending group turnover emails, handling incoming phone calls, and managing the sales team’s shared inbox.
  • Coordinate site visits for clients, ensuring all logistics are arranged and communicated.
  • Contribute to various projects as required, collaborating with different departments as needed.
  • Other duties and responsibilities may be assigned

Revenue Responsibilities:

  • Generate and analyze the Daily Pickup Report, providing insight into room booking trends.
  • Prepare the Daily Detail Report, summarizing reservations and cancellations.
  • Update the Mix of Sales (MOS) Report to monitor and adjust sales strategies as necessary.
  • Support the BTSM (Business Travel Sales Manager) with rate loading and adjustments of new/existing rates codes as needed.
  • Monitor OTA (Online Travel Agency) parity and address any discrepancies regarding Best Rate Guarantee (BRG) using OTA Insights and shops.

Qualifications

Required Skills and Qualifications:

  • Strong administrative skills with the ability to manage multiple tasks simultaneously.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Experience with Opera Property Management System (PMS) or similar is a plus.
  • Excellent written and verbal communication skills.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and collaborate effectively with various teams.
  • Strong problem-solving skills and ability to address discrepancies promptly.
  • Ability to handle confidential information with discretion.

Preferred Qualifications:

  • Previous experience in a hotel or group services environment.
  • Familiarity with OTA platforms and revenue management systems.
  • Experience in generating and analyzing sales and revenue reports.

Working Conditions:

  • Full-time position.
  • Occasional evening or weekend work may be required based on client needs or deadlines.
PDN-9e1acb29-9d3c-4389-acbc-ef42a72dfdd5
Job Information
Job Category:
Hospitality
Spotlight Employer
Related jobs
Hours: 1st shift, 8am-4:30pmPay: $20+/hr based on experienceA maintenance technician is responsible for safely performing a wide variety of semi-skilled maintenance, inspection, service, and repair ac...
Jul 3, 2025
ORRVILLE, OH
Field Service Maintenance Technician
Advanced Technology Services
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985,...
Jul 3, 2025
MEMPHIS, TN
Chief Production Officer
Kansas City Symphony
REPORTS TO:  President & CEO SUPERVISES:  Production Team (Director of Artistic Administration, Director of Education and Community Engagement, Director of Orchestra Personnel, Productio...
Jul 3, 2025
Kansas City, MO
©2025 TalentAlly.
Powered by TalentAlly.
Apply for this job
Commercial Services Coordinator
Hyatt Hotels Corporation
New York City, NY
Feb 1, 2025
Full-time
Your Information
First Name *
Last Name *
Email Address *
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy and consent to receive emails from us about job opportunities, career resources, and other relevant updates. You can unsubscribe at any time.
Continue to Apply

Hyatt Hotels Corporation would like you to finish the application on their website.

Supercharge Your Resume with AI

Boost your resume with AI-driven enhancements. The tool analyzes and refines your content, highlighting your strengths and tailoring it for maximum impact. Get personalized suggestions and apply improvements instantly to stand out in the job market.